Associate Renewal Account Manager

Rapid7•Boston, MA

1d•Hybrid

About The Position

We are seeking a proactive and results-driven Associate Renewal Account Manager to own and execute the renewal strategy for a portfolio of existing customers. This individual will act as the primary point of contact for all transactional activities, exercising judgement in managing customer negotiations, coordinating cross-functional resources, and driving revenue retention outcomes. The ideal candidate is a self-starter with basic commercial acumen, capable of navigating complex customer environments and influencing renewal decisions with manager oversight. Rapid7 is a "hybrid" work environment. The expectation is that employees are in the office three days/ week, and remote for two days. At this time, we are only considering applicants who live in or around Metro Austin, Texas or Metro Boston, Massachusetts. Impact: This role directly impacts Rapid7’s recurring revenue and customer retention strategy. The Associate Renewal Account Manager will: Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities Analyze account performance data to forecast renewal outcomes & prioritize engagement Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience that aligns with company goals.

Requirements

1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets
Strong business judgement and ability to balance commercial objectives with customer satisfaction
Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders
Proficiency with Salesforce and other CRM systems
Strong analytical mindset and forecasting ability
Demonstrated initiative, accountability, and independence in managing a portfolio of accounts.
Cyber Security or technology industry experience is a plus
Strategic thinker with a proactive, ownership-oriented mindset
Customer-first attitude with proven problem-solving skills
Ability to manage multiple priorities and work independently in a fast-paced environment
Collaborative team player who thrives in cross-functional partnerships

Responsibilities

Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion.
Negotiate terms and coordinate approvals, with managerial approval & guidance, for renewals and amendments, balancing customer needs and company objectives.
Exercise discretion to resolve customer or partner issues that could impact renewal execution.
Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters.
Conduct renewal review calls and provide consultative guidance based on customer goals, budget cycles, and historical usage.
Maintain and grow relationships with key decision-makers and channel partners.
Identify and qualify upsell and cross-sell opportunities within existing accounts
Partner with Sales and Customer Success to develop and execute account expansion strategies.
Provide recommendations to improve renewal health and account profitability
Prepare and deliver accurate renewal forecasts, leveraging Salesforce, Clari, and internal reporting tools
Analyze renewal trends to develop data-driven strategies for risk mitigation.
Maintain detailed renewal documentation and account records.
Collaborate with leadership on renewal playbooks & best practices
Participate in team initiatives to improve renewal workflows and customer retention processes