Associate Relationship Banker - House Three Thirty - Akron, OH

JPMorgan Chase & Co. • Akron, OH

4h • Onsite

About The Position

At Chase, the Associate Relationship Banker represents the company’s brand and culture by providing welcoming, attentive service and helping clients address their financial needs. The role combines banking knowledge and financial technology with hospitality to create positive client experiences and contribute to branch success.

The banker assists walk-in and scheduled clients in person and over the phone, understands their needs, recommends relevant products and services, and connects them with specialized team members when appropriate. They also educate clients about digital banking tools and follow banking policies, procedures, and regulatory requirements.

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators and requires NMLS registration under the SAFE Act. Continued employment is contingent on meeting those requirements, including registration and required renewals and updates.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Must meet Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators; an employment offer is contingent on review of relevant background and financial information.
• Must register with or update registration in the National Mortgage Licensing System and Registry (NMLS) under the SAFE Act and comply with applicable registration, renewal, and update requirements.

Nice To Haves

• At least one year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Put clients first and provide attentive, friendly service in a welcoming environment.
• Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients and connect them with experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED