Associate Relationship Banker - Kercheval Saint Clair - Grosse Pointe, MI
About The Position
At Chase, Associate Relationship Bankers create memorable experiences for clients and employees by making them feel welcomed, valued, and understood. They build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. In a Chase branch, the Associate Relationship Banker represents the Chase brand and culture through attentive, hospitable service and the use of banking solutions and financial technology. The role welcomes and assists walk-in and scheduled clients, uses financial knowledge to understand their needs and recommend thoughtful solutions, and contributes to the success of the branch. This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMC's review of relevant information, including criminal conviction history, credit report, and NMLS information. A felony conviction within the last seven years disqualifies candidates from consideration. The role also requires NMLS registration under the SAFE Act of 2008, including registration or updating an existing registration after starting employment and completing timely annual renewals and required updates.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Compliance with Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements is required for continued employment.
Nice To Haves
- At least 1 year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
- Assist walk-in and scheduled clients in person and over the phone, build lasting relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Quickly and accurately learn products, services, and procedures to consult with clients about banking solutions.
- Collaborate with and connect clients to team experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
