Associate Relationship Banker - Western and 22nd - Oklahoma City, OK

JPMorgan Chase & Co. • Oklahoma City, OK

1d • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by welcoming clients and providing attentive, friendly service. You assist walk-in and scheduled clients in person and over the phone, understand their financial needs, and recommend relevant products, services, and technology solutions. You learn banking products, services, and procedures, and connect clients with specialized experts when appropriate. The position requires compliance with banking policies, procedures, regulatory requirements, and risk obligations. It also requires working branch hours, including weekends and some evenings.

This position is subject to Dodd Frank/Truth in Lending Act requirements for Loan Originators and requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act. Continued employment is contingent on meeting the applicable qualification, registration, renewal, and update requirements.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to meet risk and compliance obligations and complete required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Must satisfy applicable Dodd Frank/Truth in Lending Act Loan Originator qualification requirements; an employment offer is contingent on JPMC review of relevant information, and any felony conviction within the last seven years disqualifies candidates.
• Must register on or update an existing NMLS registration upon active employment and comply with SAFE Act requirements, including timely annual renewal and required updates.

Nice To Haves

• At least one year of sales experience in Retail, Financial Services, or another related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and politely, ask questions, listen to understand client needs, and build trust.
• Assist walk-in and scheduled clients in person and over the phone; understand their financial needs and tailor product and service recommendations.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to the team of experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.
• Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Complete required NMLS registration or updates, annual renewal, and other SAFE Act requirements.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED