Associate Relationship Banker, NE Pittsburgh Market, Wilkinsburg, PA

JPMorganChase • Wilkinsburg, PA

2d • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by creating a welcoming, valued, and inclusive experience for clients. You use banking knowledge, financial technology, and attentive service to assist clients and offer thoughtful solutions to their financial needs. The role involves serving walk-in and scheduled clients in person and by phone, building lasting relationships, and contributing to branch success.

The position is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMorgan Chase’s review of relevant background and financial information. A felony conviction within the last seven years disqualifies candidates. The role also requires NMLS registration under the SAFE Act of 2008; continued employment depends on registration, annual renewal, and required updates.

Requirements

• High school degree, GED, or foreign equivalent.
• Ability to create memorable client experiences.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Ability to work branch hours, including weekends and some evenings.
• Meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements; a felony conviction within the last seven years disqualifies candidates.
• Register with or update registration in the National Mortgage Licensing System and Registry under the SAFE Act of 2008, and complete annual renewal and required updates.

Nice To Haves

• At least one year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Create a welcoming environment and deliver attentive, friendly service that puts clients first.
• Communicate clearly, politely, and consultatively; ask questions and listen to understand clients’ needs and build trust.
• Assist walk-in and scheduled clients in person and over the phone, develop lasting relationships, and tailor product and service recommendations to their financial needs.
• Educate clients about and connect them to digital and self-service banking options, including the Chase Mobile App, Chase.com, and ATMs.
• Learn banking products, services, and procedures quickly and accurately to advise clients and connect them with specialists for complex financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Work branch hours, including weekends and some evenings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED