Associate Relations Investigator

Brookdale Senior Living Inc.•Brentwood, TN

4d•Remote

About The Position

The Associate Relations Investigator manages and leads prompt, thorough, objective investigations into alleged workplace misconduct, including harassment, discrimination, retaliation, and wage-and-hour violations. The role analyzes complex information from multiple sources, makes credibility determinations and fact-based conclusions, and clearly communicates findings and recommendations to all levels of management and leadership. The investigator conducts professional interviews, prepares accurate case synopses and other documentation, maintains investigation records, and reviews investigations completed by community and above-community leaders. The position requires discretion, sound judgment, confidentiality, timely escalation of concerns, and collaborative relationships with stakeholders across the organization. The role also manages information in the case management system and uses HRIS, timekeeping, labor-management, and other systems to research associate allegations. This is a local remote position. Applicants must live within 2.5 hours of the greater Brentwood area. Occasional travel and occasional weekend, evening, or night work may be required to ensure shift coverage.

Requirements

Minimum of three years of experience in Human Resources; Employee Relations experience is preferred.
Working knowledge of key federal, state, and local labor and employment laws and regulations.
Excellent presentation and facilitation, analytical, interpersonal, and customer service skills.
Excellent verbal and written communication skills, including the ability to convey complex information clearly and concisely.
Ability to balance case investigation, case management, and educational coaching responsibilities as needed.
Ability to build trusting relationships with associates at all levels to gain support and achieve results.
Critical-thinking and problem-solving skills.
Proficiency with Microsoft Office, including Word and Excel.
Strong organizational skills and ability to multitask in a fast-paced environment.
Must live within 2.5 hours of the greater Brentwood area.
Ability to meet the physical demands of standing, walking, sitting, handling or feeling objects, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and using vision; ability to lift up to 25 pounds.
Ability to drive oneself when travel is required.

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, or a related field.
Experience in Employee Relations.

Responsibilities

Conduct prompt, thorough, and objective investigations of alleged workplace misconduct, bringing each investigation to a logical conclusion and explaining the rationale for conclusions and recommendations.
Interview individuals accused of misconduct, witnesses, and reporting persons professionally and efficiently to obtain key facts.
Analyze and evaluate complex information from multiple sources, including witness statements and other evidence, and make credibility determinations and fact-based conclusions.
Prepare clear communications and accurate investigation documentation, including case synopses for leadership, and properly document, store, and maintain investigation records.
Review investigation records completed by community and above-community leaders for objectivity, fact-finding methods, and information needed for closure; prepare and enter a written synopsis for each investigation in the case management system.
Use discretion and sound professional judgment to maintain confidentiality and escalate concerns to appropriate leadership in a timely manner.
Develop and maintain professional relationships with diverse organizational stakeholders to support collaborative agreement on outcomes.
Manage and regularly use the case management system to receive Integrity Line calls and web-based reports and update associated information.
Use HRIS, timekeeping, labor-management, and other systems to research and investigate associate allegations.
Perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k) for eligible part-time and full-time associates; temporary associates may participate in the company's 401(k) program.
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits, including identity theft protection and pet insurance.
Paid time off and paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts and Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional voluntary benefits for eligible full-time associates, including accident, critical illness, hospital indemnity insurance, and a legal plan.
Tuition reimbursement for eligible full-time associates.
Advancement of naturalization application fees, up to $725 less applicable taxes and withholding, for qualified associates who have been employed for at least one year.