Associate Regional Maintenance Manager

JLL•Olympia, WA

12d•$140,000 - $150,000•Remote

About The Position

JLL is hiring an Associate Regional Maintenance Manager (M2 SMM Equivalent) to support state-of-the-art distribution centers. This role delivers Material Handling, Industrial Automation and Robotics services in a 24x7 logistics environment across 4-6 sites in North America, with a primary focus on reliability engineering and program management execution. The Associate Regional Maintenance Manager is responsible for ensuring service levels as described in the Master Work Order and measured by Key Performance Indicators, while working closely with the account's program management lead. This position is part of a National Operations Team that provides services to the client across the United States, Canada, Brazil and Mexico.

Requirements

Candidates must be authorized to work in the United States without sponsorship.
Must have a valid driver's license.
Must be able to pass a background check.

Nice To Haves

Experience in Material Handling, Industrial Automation and Robotics services.
Experience in a 24x7 logistics environment.
Experience with reliability engineering principles.
Experience with program management execution.
Experience managing a portfolio of 4-6 sites.
Experience working with clients and managing client relationships.
Experience with safety program management.
Experience with budgeting and financial management.
Experience with HR activities and employee development.

Responsibilities

Manage a limited portfolio of 5-7 sites with full accountability for 24x7 operations coverage.
Coordinate maintenance activities across multiple shifts to ensure continuous operational support.
Balance resource allocation across portfolio sites to optimize performance and cost efficiency.
Establish and maintain communication protocols for round-the-clock operational coordination.
Monitor and report on portfolio-wide performance metrics and KPI achievement.
Ensure consistent service delivery standards across all assigned facilities.
Manage escalation procedures for critical issues affecting 24x7 operations.
Execute contract KPIs and related client-RME strategies under guidance of senior leadership.
Focus on reliability engineering principles to maximize equipment uptime and performance.
Work directly with the account's program management lead to align maintenance strategies with operational objectives.
Support implementation of preventive and predictive maintenance programs.
Analyze equipment performance data to identify reliability improvement opportunities.
Participate in root cause analysis for equipment failures and implement corrective actions.
Ensure execution against contract KPIs and related client-RME strategies.
Drive accountability of subordinate team to ensure results, roles, responsibilities and expectations are exceeded in all facets of the business.
Establish a deep and personal relationship with the client including regional and program managers, Site GMs and Regional Operations Managers.
Set and enforce standards for each site which protects, maintains and improves the value of the client's assets.
Establish Quality Assurance processes to ensure consistent performance (e.g., Health Check audits).
Evaluate and verify site performance and condition to ensure that RME services are held at the highest standards.
Intimately understand and report on site performance by way of operational metrics and weekly business reviews.
Drive innovation strategies and creative problem solving resulting in value creation for the client.
Network with other RMMs to ensure consistent deployment and execution.
Transform operational practices to leverage JLL tools, processes, relationships and best practices to ensure service delivery is highly efficient, effective and leveraging JLL programs.
Partner with site Operations leaders, JLL leaders and Finance to ensure proper stewardship of client funds.
Establish deep relationships with safety program managers both client and on account.
Ensure KPI performance is achieved or exceeded (commercial impact).
Lead with passion and compassion, give and receive feedback in a positive manner, and learn with and from the team.
Create a Proactive Safety Culture with all employees to Guarantee 100% safety training compliance and safety-first culture that drives accountability and ensures 100% alignment and adoption of program values and performance.
Establish culture that promotes employee engagement and verify effectiveness.
Ensure sites are connected to the network for safety program elements.
Teach budgeting processes to ensure accountability of stewardship of client funds.
Mentor, coach and develop leaders, which promotes the employee experience with JLL.
Deliver an ethical, diverse and quality employment environment to all employees.
Create open channels of communications that establish a link between “JLL” and each site.
Create talent pipeline within site to ensure continuity of performance and values.
Act as an avenue for escalations when employees are hindered in their mission.
Monitor and align the region’s critical personnel metrics including Critical Position Staffing, Attrition, ER Complaints, Referrals, Connections Engagement Scores.
Ensure timely completion of HR activities: IPMP, Goal Setting, ER/Union Awareness Training, policy implementation and the like.
Ensure labor and PRM budgets are met (inclusive of OT budget adherence and approval authority follow-through).
Report variances and trends for all controllable budgets.
Ensure compliance with PO creation and invoice reconciliation processes.
Set clear, understandable and attainable site goals.
Establish a deep relationship with supporting HRA to support all personnel initiatives and activities.
Report on region performance to ensure accountability and a common understanding of successes, challenges and issues.
Ensure that all organizational goals are embraced and executed with precision.
Establish open lines of communication to build trust and provide unfiltered exchanges of information.
Utilize data to develop trends and insights that will drive continuous improvement in site performance.