Associate Regional Maintenance Manager

JLL•Olympia, WA

11d•Remote

About The Position

JLL is hiring an M2 Regional Maintenance Manager to support state-of-the-art distribution centers! The M2 Regional Maintenance Manager delivers Material Handling, Industrial Automation and Robotics services in a 24x7 logistics environment across 4-6 sites in North America, with a primary focus on reliability engineering and program management execution. This position is responsible for ensuring service levels as described in the Master Work Order and measured by Key Performance Indicators while working closely with the account's program management lead. The M2 Regional Maintenance Manager is part of a National Operations Team that provides services to the client across the United States, Canada, Brazil and Mexico.

Requirements

Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Responsibilities

Manage a limited portfolio of 5-7 sites with full accountability for 24x7 operations coverage
Coordinate maintenance activities across multiple shifts to ensure continuous operational support
Balance resource allocation across portfolio sites to optimize performance and cost efficiency
Establish and maintain communication protocols for round-the-clock operational coordination
Monitor and report on portfolio-wide performance metrics and KPI achievement
Ensure consistent service delivery standards across all assigned facilities
Manage escalation procedures for critical issues affecting 24x7 operations
Execute contract KPIs and related client-RME strategies under guidance of senior leadership
Focus on reliability engineering principles to maximize equipment uptime and performance
Work directly with the account's program management lead to align maintenance strategies with operational objectives
Support implementation of preventive and predictive maintenance programs
Analyze equipment performance data to identify reliability improvement opportunities
Participate in root cause analysis for equipment failures and implement corrective actions
Ensure execution against contract KPIs and related client-RME strategies
Drive accountability of subordinate team to ensure results, roles, responsibilities and expectations are exceeded in all facets of the business
Establish a deep and personal relationship with the client including regional and program managers, Site GMs and Regional Operations Managers
Set and enforce standards for each site which protects, maintains and improves the value of the client's assets
Establish Quality Assurance processes to ensure consistent performance i.e. Health Check audits
Evaluate and verify site performance and condition to ensure that RME services are held at the highest standards (every time you enter a site)
Intimately understand and report on site performance by way of operational metrics and weekly business reviews
Drive innovation strategies and creative problem solving resulting in value creation for the client
Network with other RMMs to ensure consistent deployment and execution
Transform operational practices to leverage JLL tools, processes, relationships and best practices to ensure service delivery is highly efficient, effective and leveraging JLL programs
Partner with site Operations leaders, JLL leaders and Finance to ensure proper stewardship of client funds
Establish deep relationships with safety program managers both client and on account
Ensure KPI performance is achieved or exceeded (commercial impact)
Lead with passion and compassion, give and receive feedback in a positive manner, and learn with and from the team
Create a Proactive Safety Culture with all employees to Guarantee 100% safety training compliance and safety-first culture that drives accountability and ensures 100% alignment and adoption of program values and performance
Establish culture that promotes employee engagement and verify effectiveness
Ensure sites are connected to the network for safety program elements
Teach budgeting processes to ensure accountability of stewardship of client funds
Mentor, coach and develop leaders, which promotes the employee experience with JLL
Deliver an ethical, diverse and quality employment environment to all employees
Create open channels of communications that establishes a link between “JLL” and each site
Create talent pipeline within site to ensure continuity of performance and values
Act as an avenue for escalations when employees are hindered in their mission
Monitor and align the region’s critical personnel metrics including Critical Position Staffing, Attrition, ER Complaints, Referrals, Connections Engagement Scores
Ensure timely completion of HR activities: IPMP, Goal Setting, ER/Union Awareness Training, policy implementation and the like
Ensure labor and PRM budgets are met (inclusive of OT budget adherence and approval authority follow-through)
Report variances and trends for all controllable budgets
Ensure compliance with PO creation and invoice reconciliation processes
Set clear, understandable and attainable site goals
Establish a deep relationship with supporting HRA to support all personnel initiatives and activities
Report on region performance to ensure accountability and a common understanding of successes, challenges and issues
Ensure that all organizational goals are embraced and executed with precision
Establish open lines of communication to build trust and provide unfiltered exchanges of information
Utilize data to develop trends and insights that will drive continuous improvement in site performance