Associate Regional Director - North

CBEM LLC•Lafayette, CA

8d•Hybrid

About The Position

The Associate Regional Director is an operational leadership role responsible for high-quality, compliant, and consistent service delivery across CBEM offices in the assigned North Region. The role provides coaching, oversight, and accountability to Program Directors and ensures that program designs, policies and procedures, contractual requirements, and quality standards are implemented consistently. It supports stakeholder relationships, local outreach, KPI performance, and operational readiness for audits, expansion, and contract reviews. The position requires regular regional travel by car, including at least two visits per quarter to each office for observations, compliance reviews, coaching, and relationship building. The Associate Regional Director serves as a liaison between CBEM leadership and field operations, supports offices during high-risk events and staffing transitions, and may provide interim Program Director or Assistant Director coverage. The role may also participate in the Administrator on Call rotation and is required to obtain and maintain certification as a crisis intervention instructor, such as Pro-ACT, QBS Safety-Care, CPI, or an equivalent program. CBEM serves individuals with developmental disabilities, some of whom experience mental illness, using observation and comprehensive planning to teach clients and their support networks to achieve positive, sustainable outcomes. This is a hybrid/remote position, and the employee must live in Northern California and be able to travel regularly to all sites.

Requirements

A bachelor’s degree with extensive experience in crisis intervention or behavioral health and experience leading teams is required.
At least two years of experience managing a team.
At least one year of experience working at CBEM, with a track record of empowerment, critical thinking, fair and consistent practices, cultural alignment, and meeting or exceeding company-wide goals.
Strong working knowledge of developmental disabilities.
Strong working knowledge of the Department of Developmental Disabilities, Regional Centers, and the Lanterman Act.
Strong working knowledge of navigating social services systems to support new service lines.
Excellent written and verbal communication skills.
Demonstrated experience working with individuals with developmental disabilities.
Demonstrated leadership capabilities.
Expertise in crisis prevention, least-restrictive strategies, behavioral programming, and trauma-informed care.
Ability to train and develop leaders in empathetic, compassionate, respectful, client-centered interventions and positive behavioral programming.
Ability to de-escalate crises, model calm communication, and coach staff through complex cases.
Strong understanding of Title 17, positive behavioral programming, and co-occurring mental health needs.
Ability to work independently, identify priorities, initiate solutions, overcome complex obstacles, and follow through on strategic objectives.
Ability to write professional emails, coaching logs, compliance reports, and stakeholder communications.
Ability to communicate effectively with Regional Centers, community partners, and internal teams.
Skill in analyzing operational barriers, designing actionable solutions, and interpreting policies, procedures, diagrams, and workflows.
Proficiency with Mac/Apple systems, CBEM’s Critical Intervention Service database, and Google Suite.
Ability to manage multiple priorities and deadlines independently.
Current California driver’s license and proof of required car insurance, maintained during employment.
Clearance of DOJ/FBI records before hire and proof of a negative tuberculosis screening upon hire.
Completion and maintenance of required training and certifications, including Operations Manual, Administrator on Call, Clinical Module, CPR/First Aid, Bloodborne Pathogen, Driver Safety, harassment and discrimination prevention, monthly safety trainings, and other assigned training.
Ability to regularly travel by car to all sites and live in Northern California.

Nice To Haves

A master’s degree from a four-year college or university in psychology, social work, or behavioral science is preferred.

Responsibilities

Complete two onsite visits per quarter to each office and biweekly check-ins with Program Directors, or more often as needed.
Monitor office adherence to program designs, contractual requirements, Title 17, internal policies and procedures, and CBEM’s service fidelity model.
Conduct observations and compliance reviews, identify gaps, and collaborate with the Regional Director and QA team on corrective actions and deadlines.
Train Program Directors and leadership teams on interpreting and implementing program designs, agency policies, and operational procedures.
Ensure consistent application of introductory-period processes, training mandates, safety protocols, workforce compliance standards, documentation requirements, PVF/POS fidelity, employee file audits, billing projections, and baseline KPIs.
Facilitate annual Administrator on Call training under regional leadership and annual Operations Manual training.
Provide operational guidance to Program Directors and review, approve, and monitor billing reports, payroll submissions, and reimbursement requests.
Ensure assigned offices follow budget expectations, spending guidelines, reimbursement policies, and mileage-submission requirements.
Develop and manage the Administrator on Call schedule, monitor crisis-line operations, and coach Program Directors to strengthen crisis response.
Resolve office-level operational barriers, monitor KPI performance, consolidate program data for Regional Director review, and ensure accurate, timely reporting.
Prepare offices for expansions, new service-line launches, and staff integration; provide interim Program Director or Assistant Director coverage when needed.
Ensure Program Directors carry out local outreach plans and represent CBEM at outreach events, vendor meetings, presentations, and stakeholder engagements.
Build relationships with Regional Center liaisons, service providers, law enforcement, and community partners; ensure professional communication and follow-through.
Manage office-level outreach plans, analyze quarterly outreach data, and elevate stakeholder concerns, trends, and opportunities to the Regional Director.
Coach, supervise, and mentor Program Directors; identify emerging leaders and contribute to succession planning.
Provide training and modeling in crisis intervention, operational efficiency, and compliance execution; ensure mandated training, compliance modules, supervision structures, and DIPET expectations are followed.
Facilitate model-fidelity audits and oversee compliance at the Program Director level.
Review Program Directors’ Professional Development Plans monthly and provide coaching aligned with regional goals.
Collaborate with QA and Clinical Leadership to update agency training modules based on regional needs and compliance findings.
Conduct onsite walkthroughs, crisis-response assessments, staff observations, and operational evaluations; support offices during high-risk events and operational challenges.
Participate in leadership meetings, strategic planning, and interdepartmental work groups when invited.
Complete required documentation, reports, coaching logs, and follow-up summaries, and perform additional duties assigned by the Regional Director or Operations leadership.