Associate Regional Director - North

CBEM•Lafayette, LA

7d•Hybrid

About The Position

The Associate Regional Director is a key operational leadership role responsible for high-quality, compliant, and consistent service delivery across CBEM offices in the North Region. The position coaches, oversees, and holds Program Directors accountable for implementing Program Designs, policies and procedures, contractual requirements, and quality standards. It supports stakeholder relationships and outreach, regional KPI performance, and operational readiness for audits, expansion, and contract reviews. The role requires regular travel by car to each office at least twice per quarter for observations, compliance reviews, coaching, and relationship building; additional travel may be required. The Associate Regional Director must obtain and maintain certification as a crisis intervention instructor, such as Pro-ACT, QBS Safety-Care, CPI, or equivalent, and lead and model crisis prevention and intervention training. The role also provides short-term coverage for Program Director or Assistant Director vacancies and may participate in the Administrator on Call rotation. The position is hybrid/remote, but the employee must live in Northern California and be able to regularly travel to all sites. It reports to the Regional Director. Compensation is $102,500, with opportunities for quarterly bonuses.

Requirements

A bachelor's degree is required, with extensive experience in crisis intervention or behavioral health and experience leading teams; a master's degree in psychology, social work, or behavioral science is preferred.
At least two years of experience managing a team.
At least one year of experience working at CBEM, with demonstrated leadership through empowerment, critical thinking, fair and consistent practices, cultural alignment, and meeting or exceeding company-wide goals.
Strong working knowledge of developmental disabilities, the Department of Developmental Services, Regional Centers, and the Lanterman Act.
Strong working knowledge of navigating social services systems to support new service lines.
Demonstrated experience working with individuals with developmental disabilities and demonstrated leadership capabilities.
Expertise in crisis prevention, least-restrictive strategies, behavioral programming, and trauma-informed care.
Ability to train and develop leaders in empathetic, compassionate, positive, respectful, open, and client-centered interventions; de-escalate crises; model calm communication; and coach staff through complex cases.
Strong understanding of Title 17, Positive Behavioral Programming, and co-occurring mental health needs.
Ability to work independently, identify priorities, initiate solutions, and follow through on strategic objectives and complex problem-solving.
Excellent written and verbal communication skills, including the ability to write professional emails, coaching logs, compliance reports, and stakeholder communications.
Ability to communicate effectively with Regional Centers, community partners, and internal teams; analyze operational barriers and develop actionable solutions; and interpret policies, procedures, diagrams, and workflows.
Proficiency with Mac/Apple systems, CBEM’s Critical Intervention Service database, and Google Suite; ability to manage multiple priorities and deadlines independently.
Current California driver’s license and proof of sufficient car insurance, maintained during employment.
Clear DOJ/FBI records before hire and proof of negative tuberculosis screening upon hire.
Complete and maintain CPR/First Aid certifications during employment, and complete Bloodborne Pathogen, Driver Safety, Harassment and Discrimination Prevention, Operations Manual, Administrator on Call, Clinical Module, monthly safety, and other assigned training.
Obtain and maintain certification as a crisis intervention instructor, such as Pro-ACT, QBS Safety-Care, CPI, or equivalent.
Ability to travel by car regularly to all sites; must live in Northern California.
Ability to occasionally walk, sit, stand, drive, use hands, reach with arms, and lift or move up to 25 pounds.
May occasionally be required to intervene in physically demanding behavioral interventions with physically aggressive clients.

Nice To Haves

A master's degree from a four-year college or university in psychology, social work, or behavioral science.

Responsibilities

Complete two on-site visits per quarter at each office and conduct biweekly check-ins with Program Directors, or more frequently as needed.
Ensure offices follow Program Designs, contractual requirements, Title 17, CBEM policies and procedures, and the service fidelity model.
Conduct observations and compliance reviews, identify gaps, and collaborate with the Regional Director and QA team on corrective actions and deadlines.
Train Program Directors and leadership teams to interpret and implement Program Designs, agency policies, and required processes.
Ensure consistent use of introductory-period documents, training mandates, safety protocols, workforce compliance standards, and documentation requirements.
Facilitate annual Administrator on Call and Operations Manual training, and maintain documentation compliance, PVF/POS fidelity, employee file audits, weekly billing projections, and baseline KPI reporting.
Provide operational guidance to Program Directors and review, approve, and monitor billing reports, payroll submissions, reimbursement requests, budgets, spending, and mileage submissions.
Develop and manage the Administrator on Call schedule, monitor crisis line operations, and coach Program Directors on crisis response.
Resolve office-level operational barriers, monitor KPI performance, consolidate program data for Regional Director review, and ensure timely and accurate reporting.
Prepare offices for expansions, new service lines, and staff integration; serve as Interim Program Director or Assistant Director when needed to maintain continuity.
Ensure Program Directors carry out local outreach plans, attend outreach events and stakeholder engagements, and build relationships with Regional Center liaisons, service providers, law enforcement, and community partners.
Manage office outreach plans and analyze quarterly outreach data; maintain professional, consistent stakeholder communications and elevate concerns and opportunities to the Regional Director.
Coach, supervise, and mentor Program Directors; identify emerging leaders and contribute to succession planning.
Provide training and skill development in crisis intervention, operational efficiency, and compliance; ensure staff complete mandated training, compliance modules, supervision structures, and DIPET expectations.
Facilitate model-fidelity audits and review Program Directors’ Professional Development Plans monthly.
Collaborate with QA and Clinical Leadership to update training modules based on regional needs and compliance findings.
Conduct in-person walkthroughs, crisis-response assessments, staff observations, and operational evaluations; support offices during high-risk events, staffing transitions, and operational challenges.
Participate in leadership meetings, strategic planning, and work groups when invited, and complete required documentation, reports, coaching logs, and follow-up summaries.