Associate Quality Manager
About The Position
HelloFresh is seeking a Food Safety Quality Assurance Associate Manager to support food safety and quality assurance audits in accordance with regulatory standards. The role supervises and supports salaried FSQA managers and hourly FSQA associates, and supports the development, implementation, and management of food safety and quality control systems that ensure compliance with internal and regulatory requirements. The position is based in a manufacturing and assembly environment, with regular exposure to cool or cold temperatures, fumes or airborne particles, moving mechanical parts, vibration, and potentially loud noise. The schedule is a night shift, Wednesday through Saturday, from 5:00 PM to 3:00 AM. The listed pay range for Newark, New Jersey is $75,750–$92,583 USD.
Requirements
- Associate degree or related leadership work experience.
- At least 3 years of work experience in quality assurance.
- Demonstrated track record of accomplishments as an FSQA leader and of satisfying customers in technology-driven, developing companies.
- Problem-solving and analytical ability; results-driven approach.
- Communication skills, including the ability to speak to employees with tact and diplomacy.
- Time-management skills, including tracking and monitoring production and maintaining productivity.
- Computer literacy, including the ability to input information into a computer.
- Knowledge of Microsoft Office, Google Sheets, Slack, and warehouse management system (WMS) software.
- Ability to stand, walk, stoop, reach, and lift for 10 to 12 hours, with or without reasonable accommodation.
- Ability to regularly lift and move up to 25 pounds and occasionally lift and move up to 50 pounds, with or without assistance.
Responsibilities
- Provide a high level of internal and external customer service and support investigation and correction of food safety and quality issues and complaints.
- Develop, motivate, engage, coach, and inspire salaried FSQA supervisors and technicians, fostering a positive team dynamic and employee feedback.
- Provide employees with necessary tools, training, and corrective direction.
- Maintain accurate documentation for GMPs, HACCP, holds, calibration, standard operating procedures, and other FSQA requirements.
- Coach and train FSQA employees, including supervisors, to follow company procedures and processes; evaluate team productivity and accomplishments.
- Initiate root-cause analysis (RCA) investigations and execute pending preventive and corrective action requests (CAPA), including nonconformities from holds and internal and external audits.
- Drive KPI improvements through a structured continuous-improvement approach.
- Train and develop salaried and hourly employees.
- Manage performance for assigned production lines.
- Track and monitor production while maintaining productivity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
