Associate - Quality Engineer

New York Life•New York, NY

114d•$81,000 - $115,500•Hybrid

About The Position

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success. We are seeking a Quality Engineer to support strategic Field Experience initiatives. The role will also involve some Scrum Master responsibilities within an Agile delivery environment. This role will work closely with business stakeholders, product owners, architects, and engineering teams to help deliver technology solutions across enterprise platforms and applications. The ideal candidate will have strong analytical and communication skills, experience working in Agile teams, and the ability to support delivery coordination, backlog management, and Scrum ceremonies in a SAFe environment.

Requirements

Bachelor’s degree in computer science, Information Technology, Business Information Systems, or related field.
2–5 years of experience combined in business analysis, technology analysis, Agile delivery, software development, or related roles.
Experience working in Agile/Scrum environments.
Understanding of SDLC, Agile methodologies, and technology delivery practices.
Strong analytical, organizational, and problem-solving skills.
Strong communication and collaboration skills.
Experience using Agile tools such as Jira, Rally, or Azure DevOps.
Experience with process documentation, reporting, and requirement analysis.

Nice To Haves

Experience supporting Scrum Master responsibilities or Agile delivery activities.
Agile certification such as CSM or SAFe Scrum Master preferred.
Programmer background a plus.
Familiarity with cloud technologies, APIs, integrations, and enterprise applications.
Experience supporting modernization or digital transformation initiatives.
Financial services industry experience is a plus.

Responsibilities

Partner with business and technology teams to understand business and technical requirements and ensure they are fully testable.
Analyze user stories, workflows, and functional requirements to develop comprehensive test scenarios, test cases, and validation strategies.
Validate system functionality, integrations, business processes, APIs, and data flows to identify defects and ensure quality across end-to-end solutions.
Participate in backlog refinement to clarify acceptance criteria, identify test requirements, and ensure stories are ready for development and testing.
Identify, document, track, and communicate defects, risks, dependencies, and quality issues throughout the software development lifecycle.
Support the delivery of high-quality enterprise applications, APIs, cloud-based solutions, and digital platforms through functional, integration, regression, and end-to-end testing.
Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and backlog refinement sessions.
Support Agile teams operating within a SAFe framework.
Track sprint progress, risks, blockers, and delivery milestones.
Coordinate with Product Owners, Release Train Engineers, and engineering teams to support sprint and PI objectives.
Help drive continuous improvement through Agile best practices and team collaboration.
Act as a liaison between business and technology teams to support alignment on priorities and delivery timelines.
Provide regular status updates and communicate delivery progress, risks, and dependencies.
Support initiatives through the software delivery lifecycle from planning through implementation.