Associate, Provider Success

Oscar Health•New York, NY

2d•$96,876 - $127,149•Hybrid

About The Position

The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust. You will report into the Manager, Provider Success.

Requirements

3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
3+ years experience cooperatively developing project plans with internal and external stakeholders
3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences.
Healthcare experience

Nice To Haves

Knowledge management, training, or content development in operational settings
2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
Process Improvement or Lean Six Sigma certification
Structured, systematic, and critical thinking
Strong verbal and written communications

Responsibilities

Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
Utilizes data to drive business decisions to impact cross-functional strategy
Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes.
Supports Oscar team members through knowledge sharing, process documentation, and tooling development
Other duties as assigned
Compliance with all applicable laws and regulations