Associate, Provider Engagement

Stellar Health•New York, NY

2d•Hybrid

About The Position

Stellar is looking for a Provider Engagement Associate who will drive performance impact for our practices. Provider Success works closely with healthcare providers, clinicians, and practice staff to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role is a key part of our Operations Team and works cross-functionally with Sales, Product and Customer Success. We're looking for talented and driven individuals to join our team. If you're interested in working at a healthcare startup, this opportunity is for you!

Requirements

Bachelors Degree
Previous experience in customer service, customer success, sales or operations
Experience working in a fast-paced environment
A determination to help doctors and clinicians provide high quality care
Excellent project management experience, including the ability to manage/ juggle multiple priorities

Nice To Haves

You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
You thrive on helping others and owning successful outcomes
You are a team player and understand collaboration and accountability are key
You understand, appreciate and enjoy responsibility

Responsibilities

Conduct outreach calls to practices, and build immediate rapport and trust by adapting approach to their needs
Lead individual and group practice meetings to build successful workflows with the Stellar application and drive performance on key outcomes
Quickly triage inbound emails and answer questions from practices
Collaborate with team members across our larger Provider Success function to implement new engagement strategies on a monthly basis
Generate insights on how standardize and scale our existing processes
Act as a Stellar Ambassador with practices and other healthcare stakeholders
Work cross functionally with product and customer success stakeholders to communicate medical group insights and resolve issues

Benefits

Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them
Stock Options & a 401k matching program
A broad calendar of company sponsored social events that for our in-office and remote employees
Company sponsored lunch for all NY HQ employees