Associate Project Manager
About The Position
The Associate Project Manager will be responsible for internal and external customer care for modernization and parts factory orders (e.g. order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction. In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.
Requirements
- Bachelor’s degree with 2 years of experience, or associates with 4 years and HS with 6 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- Strong communication skills (oral and written).
Nice To Haves
- Experience in electrical industry or manufacturing a plus.
- Strong knowledge of SAP and Salesforce is a plus.
Responsibilities
- Lead cross-functional project teams, ensuring successful execution, resource optimization, budget management, and on-time delivery of customer orders.
- Manage project scope, contract requirements, risks, and opportunities while driving project plans that adapt to evolving customer needs.
- Serve as the primary liaison between sales, customers, and internal stakeholders, fostering strong communication and alignment throughout the project lifecycle.
- Oversee project governance from contract review through final customer acceptance and close-out, ensuring compliance with company policies, quality standards, and contractual obligations.
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays.
- Vacation under a permissive time away policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
