Associate Project Manager

Wiley

3d • £35,300 - £49,367 • Remote

About The Position

The Associate Project Manager, Operational Delivery & Content Platforms is responsible for ensuring the stability, performance, and continuity of Wiley's clinical content platforms, including Cochrane Library. Acting as a central operational lead, this role serves as a key escalation point and cross-functional coordinator, partnering with Editorial, Technology, Product, Customer Support, and Commercial teams to deliver a seamless customer experience. The Associate Project Manager drives operational excellence, manages incidents and risks, oversees content delivery workflows, and supports strategic change initiatives to ensure reliable access to mission-critical clinical content.

Requirements

• Experience managing operational delivery, service management, or content platform operations in a digital publishing, healthcare, technology, or information services environment.
• Demonstrated experience managing incidents, escalations, and cross-functional operational processes.
• Strong stakeholder management skills with the ability to influence and collaborate across multiple teams.
• Experience creating performance reporting, dashboards, and KPI tracking.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

• Experience supporting content publishing platforms, digital products, or information services.
• Familiarity with content management, content delivery workflows, metadata, and platform integrations.
• Experience leading operational change and process improvement initiatives.
• Knowledge of service management, governance frameworks, or operational best practices.

Responsibilities

• Manage the day-to-day operational performance of the Cochrane Library.
• Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution.
• Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
• Serve as the primary escalation point for complex operational issues affecting content availability and delivery.
• Lead incident triage, coordination, communication, and resolution across cross-functional teams.
• Manage major incidents, ensuring timely stakeholder communication and successful restoration of services.
• Continuously improve incident management processes, governance frameworks, and escalation procedures.
• Facilitate post-incident reviews and drive corrective actions to prevent recurring issues.
• Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics.
• Create dashboards and reporting mechanisms that provide stakeholders with actionable operational insights.
• Track maintenance events and system changes across platforms and integrations, communicating potential impacts to stakeholders.
• Analyze trends, identify risks, and recommend opportunities for continuous improvement.
• Act as a key liaison between Editorial, Technology, Product, Customer Support, Sales, and external partners.
• Build strong relationships with internal and external stakeholders to support effective operational delivery.
• Communicate operational priorities, risks, and platform updates proactively and clearly.
• Facilitate collaboration and alignment across teams to support decision-making and successful outcomes.
• Oversee content ingestion, validation, publishing, and workflow management processes.
• Ensure operational processes are scalable, efficient, and well documented.
• Identify opportunities to enhance content operations through process improvements and automation.
• Support the management of partner integrations and content dependencies.
• Lead or support operational and platform change initiatives, including system enhancements, metadata transitions, content structure updates, and user experience improvements.
• Manage stakeholder communications during periods of change.
• Ensure continuity of operations during organizational, platform, or product transitions.
• Mitigate risk through effective documentation, handovers, and knowledge transfer activities.
• Proactively identify, assess, and manage operational risks and dependencies.
• Maintain visibility of ongoing issues, operational challenges, and improvement opportunities.
• Implement solutions that improve platform resilience, scalability, and efficiency.
• Promote a culture of continuous improvement, knowledge sharing, and operational best practices.
• Utilize tools such as Microsoft Outlook, Teams, Excel, Power BI, Slack, and SharePoint to manage operational activities and reporting.
• Leverage AI-enabled tools to support analysis, workflow optimization, and productivity improvements.
• Maintain accurate operational documentation and knowledge resources within shared systems.

Benefits

• meeting-free Friday afternoons allowing more time for heads down work and professional development
• robust body of employee programing
• competitive compensation
• comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed