Associate Project Manager

Supermicro•San Jose, CA

14d•Onsite

About The Position

Supermicro is seeking an Associate Project Manager to join our team. This role is responsible for driving project management and customer coordination for strategic customers. You will serve as the primary point of contact for tracking requests, managing pending issues, ensuring schedule adherence, and coordinating resources. The ideal candidate is a strong organizer and communicator who can bridge technical teams and customers, facilitate on-site support when needed, and continuously improve service delivery.

Requirements

Bachelor’s Degree required
1-2 years of project management or technical account management experience, preferably in data center or server/system industry.
Excellent written, interpersonal, and organizational communication skills
Highly detail-oriented with strong time management abilities
Proven ability to multitask and make effective decisions under pressure
Self-motivated and independent, while also being a strong team player
Proficient in Microsoft Office (Word, Excel, Outlook, etc.)

Nice To Haves

Travel to customer sites (primarily out-of-state) for logistics and inventory support as needed (up to 25%)

Responsibilities

Handle day-to-day RMA requests, shipping, and receiving activities
Support Field Engineers by reviewing end-of-day updates, processing RMAs, updating tickets accordingly, and ensuring accurate documentation
Manage service tickets, respond to customer issues, and provide timely updates and communication to customers
Maintain accurate and up-to-date records of all logistics and RMA activities
Track shipments to and from customers, ensuring timely returns and full visibility
Coordinate incoming and outgoing parts while working to close open RMA issues
Manage timely RMA processing to meet service level agreements (SLAs)
Regularly review, update, and reconcile logistics and inventory records
Physically inspect, sort, and resolve discrepancies for incoming items