Associate Program Manager

Cencora•Quebec, QC

12d

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Requirements

Post-secondary education or equivalent in a related discipline
Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Nice To Haves

RN/RPN license an asset
Bilingualism (French/English) is an asset
Project management experience is an asset
Advanced knowledge of pharmaceutical distribution industry
Strong business and financial acumen
Strong analytical and mathematical skills
Strong communication, both internally and externally as well as interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines and multitask
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Ability to work independently and in a team environment
Adaptability to change and to learn new skills as required
Excellent presentation skills

Responsibilities

Maintenance of a territory caseworker assignment
Ongoing maintenance of the assigned projects
Monitoring: Protocol adherence
Documentation in case files (electronic and hard files)
Database use and accuracy of information collected
Phone calls for accuracy of content and telephone etiquette
Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence
Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager
With the manager, participate in the hiring and training process of new staff
Identification of needs for modification of program database, protocols and current processes
Daily and on-going client project communications
Assistance and back up to the manager
Client reporting
Responsible to report all Adverse Events to the assigned units/departments

Benefits

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities