Associate Program Manager, Technical Operations

Lyft•Toronto, ON

2d•CA$79,600 - CA$99,500•Hybrid

About The Position

The Tech Ops team sits at the intersection of data and ground-level operations. We tackle some of Lyft's most complex operational challenges — managing the products, services, and compliance workflows that shape the airport experience for drivers, riders, and partners. Our work spans dispatch configuration, regulatory compliance, and cross-functional communications, with our decisions directly affecting driver livelihoods, rider experience, and Lyft's relationships with airport authorities and regulators. As an Associate Program Manager, you'll own execution of projects and components within larger programs, developing deep subject matter expertise in airport operations and driver products. You'll work alongside senior managers and cross-functional partners in Engineering, Product, and Business Development — executing with high quality, flagging issues proactively, and continuously improving the processes you own.

Requirements

2–4 years of experience in program management, technical operations, or a related field
Comfortable with SQL for basic to intermediate data queries; able to read and interpret dashboards and run ad-hoc analysis
Familiarity with GitHub or similar version-control/config tools; willingness to learn and execute configuration changes following established processes
Strong attention to detail and follow-through — you complete what you start and document what you did
Clear communicator who proactively flags blockers and keeps stakeholders informed without being prompted
Comfortable operating in ambiguous, fast-paced environments; able to reprioritize based on urgency and business need
Proficient in G Suite and project tracking tools (e.g., Jira)

Responsibilities

Execute and maintain airport product configurations (dispatch, queuing, blackouts, rematch) in coordination with senior team members and Engineering partners, following established playbooks and documenting changes
Support rider-facing product setups including Rider Wayfinding, Static ETA Banners, Reassurance Banners, and Airlines-Terminals configurations
Participate in new feature launches and configuration rollouts, supporting QA testing in staging environments and flagging post-launch issues
Monitor program performance using existing dashboards and analytics tools; surface trends and escalate anomalies with appropriate context
Support Ground Truth Surveys and Client Feedback reviews, identifying and documenting operational issues and improvement opportunities
Execute compliance workflows including XL mode revoking, Queue Education communications, and Placards/Emblems processes following documented SOPs
Maintain geofence configurations using tools like Geofence Reporter and Geohashes, with oversight from senior team members
Support periodic audits and documentation, escalating issues and ensuring accurate records across assigned program areas
Own execution of assigned projects and workstreams end-to-end, with clear oversight and guidance from senior managers
Identify opportunities to improve and automate repetitive processes, documenting improvements for team use
Serve as the go-to troubleshooter for your subject area — independently diagnosing issues and escalating with relevant context when needed
Provide status updates to stakeholders and cross-functional partners; ask clarifying questions upfront to avoid rework

Benefits

Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
Flexible paid time off policy for salaried team members
15 days paid time off for hourly team members, with an additional day for each year of service
18 weeks of paid time off for new parents (biological, adoptive, and foster)
Subsidized commuter benefits and Lyft ride credits