Associate Program Manager - Pathway Home

HELPLINE YOUTH COUNSELING•Belvedere Gardens, CA

2d•Onsite

About The Position

The Associate Manager for the Pathway Home Program will assist in overseeing the day-to-day operations of the program, which is dedicated to supporting adult individuals transitioning from homelessness to permanent housing. This role will involve staff supervision, client support, program management, and collaboration with stakeholders to ensure program compliance.

Requirements

This is a 24 hour/7 day a week site which will require working on weekends and holidays
High school diploma required
Experience as a Case Manager or similar position in Homeless services
Ability to de-escalate and handle crisis situations with professionalism
Strong interpersonal and communication skills
Permanent U.S. residency or citizenship
Ability to pass criminal clearance background check
Ability to successfully pass a TB screening test
Valid California state driver’s license, current auto insurance, and a good driving record
Excellent time management skills, ability to manage multiple tasks, projects and priorities

Nice To Haves

bachelor's degree highly preferred
Previous experience providing supervision to staff desired

Responsibilities

Support the implementation and management of program operations, ensuring alignment with the organization’s mission and goals
Assist Program Manager with overseeing documentation to ensure accuracy and compliance with contractual requirements
Contribute to the development of program policies, procedures, and improvements to enhance service delivery
Support staff with complex cases and provide escalation assistance when needed
Provide guidance and support to program staff
Assist with staff training, development, and performance evaluations
Foster a collaborative and supportive work environment
Assist with reporting, data collection, and program evaluation
Maintain accurate records of and provide regular updates to the Program Manager
Participate in all internal and external meetings as required by leadership
Be available to respond to emergency calls and situations as required by the contract and organization
Assist with tracking inventory and program expenditures
Assist Program Manager with contract compliance as required
Other duties as assigned by leadership