Associate Program Director

HighRadius•Houston, TX

50d•Hybrid

About The Position

The Associate Program Director role is an integral part of the Consulting team by playing a key role by building effective client relationships and managing multiple complex Enterprise projects to completion. This role requires up to 50% travel to client sites.

Requirements

Bachelor’s degree in Engineering, Computer Science, Mathematics, or similar quantitative fields.
6-10+ years in software, consulting, professional services, or delivery management.
Strong understanding of Order-to-Cash (OTC) processes (Cash Apps, Collections, Deductions) and general financial concepts.
Hands-on experience with major ERPs (SAP, Oracle Cloud, NetSuite, Workday) or SaaS/PaaS financial modules.
Proven ability in requirements gathering, business analysis, solution design, and presentation/facilitation.
Excellent verbal/written communication, ability to negotiate and influence, and experience managing complex stakeholder matrices.
Ability to manage multiple projects simultaneously, anticipate risks, and adapt to changing schedules.

Responsibilities

Build strong relationships with external stakeholders (Executive, Business and IT teams of clients) and internal stakeholders (Product, Sales, Operations, Consulting, Management) to be in control of desired business outcomes
Achieve strategic trusted-adviser level relationships with clients to create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
Understand the details of business processes and solutions related to order to cash to have effective conversation with external clients and provide guidance to internal teams
Manage internal project delivery team for timely completion of project, including activities such as developing project plans, estimations, defining scope, change management, negotiations, etc.
Build rapport as a true business partner by leveraging assertiveness and emotional intelligence to work positively with peers and executives to complete client needs
Manage client expectations, risks and project issues. Triage client escalation while working with internal teams.
Anticipate and mitigate changes in scope, ensuring that project is delivered on-time and on-budget
Conduct and implement a balanced scope and change request process
Collaborate with a global client-services team consisting of Consultants, Solution Delivery Managers, and Project Managers on a daily basis to meet the client’s needs
Work closely with our global product management team
Help to build and improve the implementation, training methodologies and the tools needed future implementations
Manage deliverables to achieve project and client goals; will be assigned 5-10 projects at any time
Be eager to learn and keep up to date on HighRadius products, capabilities, and new features
Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 20% travel)