Associate Program Director

Denis Development•New York, NY

12h

About The Position

Article 31 Family Health Center seeks a full-time, master’s-level social worker or equivalent to join its interdisciplinary, patient-centered team. The Connect for Health program provides health care and social services to unhoused, marginally housed, and other at-risk people at several Manhattan locations. The Associate Program Director works primarily across three program sites, providing clinical and case management services while helping manage daily workflow and supervising the team case manager. The role provides direct social work services, including crisis intervention, psychosocial and suicide assessments, safety planning, supportive counseling, case management, care navigation, and individual, family, and group counseling. It also oversees medical case management, including outreach, referrals, Medicaid enrollment, help accessing other public benefits and specialty care, and coordination of care with medical and psychiatric providers. The Associate Program Director supervises social workers, case managers/care navigators, a front desk officer, and social work students; conducts performance evaluations and chart reviews; oversees new staff orientation; and supports staff development. The role contributes to program development, quality assurance, performance improvement, site and department goals, reporting, documentation compliance, and education about relevant social issues. It collaborates with health care providers and internal departments, represents the department at meetings as appropriate, and ensures social services comply with legal, regulatory, and professional standards, including Article 28 and JCAHO requirements. The position also requires maintaining competency with EPIC functionality and related agency workflows.

Requirements

Bachelor of Science degree required.
NYS licensure corresponding to the master’s degree, if applicable, such as LCSW, LMSW, or PsyD/PhD, required.
At least two years of experience in HIV, health care, and/or social service settings required.
Basic computer and internet navigation skills required.
Computer literacy with Windows-based operating systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, required.
Demonstrated flexibility in accepting and completing work assignments.
Ability to maintain patient and employee confidentiality and observe compliance policies.
Must meet applicable regulatory, licensure, and annual health assessment requirements.

Nice To Haves

Master’s degree in Social Work, Public Health, or a related field preferred.
Experience with program administration or management preferred.
Experience administering grant-based contracts preferred.
Experience using an electronic medical record or other electronic documentation system preferred.
Familiarity with electronic health record technology preferred.
Spanish preferred.
French or French Creole preferred.
Willingness to supervise interns and attend the required supervisor (SIFI) course.

Responsibilities

Provide direct social work services, including case management, care navigation, crisis intervention, psychosocial and suicide assessments, safety planning, supportive counseling, and individual, family, and group counseling.
Provide and oversee medical case management, including outreach, referrals, Medicaid enrollment, assistance with public benefits and specialty care, and coordination with the health care team.
Coordinate care with medical and psychiatric providers and collaborate with physicians and other health care personnel on patient evaluation and treatment.
Help manage daily program workflow and supervise the team case manager.
Supervise program social workers, case managers/care navigators, the front desk officer/security at the All Angels site, and social work students; provide regular individual or group supervision and task and clinical supervision as applicable.
Conduct performance evaluations for social workers, case managers/care navigators, and the front desk officer.
Develop and promote programs to address unmet needs and assist with department and site goals and objectives.
Keep the CFH program team informed about relevant psychosocial services issues and inform psychosocial staff about relevant social policy issues.
Conduct and participate in quality assurance and performance improvement activities to promote high-quality, comprehensive, effective patient care.
Represent the department at site management and administration meetings as needed or appropriate.
Conduct routine chart reviews of social workers and case managers and prepare requested statistical reports.
Ensure social service staff documentation meets organizational expectations and maintain competency with EPIC functionality and agency and departmental workflows.
Oversee orientation of new social service staff and participate in coordinating staff development programs.
Collaborate with IFH Behavioral Health and Social Support Services Departments to keep the CFH program current on relevant information, protocols, documentation, and resources.
Organize and implement education programs on timely and relevant social issues.
Ensure social services compliance with legal, regulatory, and professional standards, including Article 28 and JCAHO requirements.
Foster interdisciplinary relationships with medical providers, nursing staff, care providers, and community or collateral partners through case conferences, huddles, and warm handoffs.
Maintain patient and employee confidentiality and observe the Health Care System’s compliance policies.
Meet regulatory, licensure, and annual health assessment requirements.
Identify program needs and partner with leadership on problem-solving.
Identify learning strengths and needs and use learning resources; participate in developing other staff members.