Associate Program Consultant

120 Water, Inc. • Zionsville, IN

2d

About The Position

The Associate Program Consultant (APC) is the operational backbone of the S&D team, responsible for the behind-the-scenes execution that keeps water quality programs running accurately and on time. APCs work across multiple Program Consultant portfolios simultaneously, managing tasks that span different program types and due dates. Success in this role requires strong organizational skills, keen attention to detail, and the ability to communicate progress clearly and proactively. While most APC work is internal, APCs are expected to maintain a client-facing presence, joining meetings to provide logistics and sample progress updates, and supporting the preparation of client-facing communications. APCs report data to Program Consultants, who use that information to consult with and report back to clients.

Requirements

• Bachelor's degree in a relevant field such as environmental science, public health, business, or technology, or equivalent work experience
• 1–2 years of experience in program coordination, project support, client services, or operations
• Strong organizational skills with the ability to manage multiple tasks across different programs and deadlines simultaneously
• Detail-oriented with a high standard for data accuracy and follow-through
• Comfortable working in CRM, ticketing, and project management tools; ability to learn new platforms quickly
• Clear written and verbal communicator, able to give and receive concise progress updates

Nice To Haves

• Familiarity with water quality, environmental compliance, or public health programs is a plus
• Experience working with or coordinating support teams or cross-functional partners is a plus

Responsibilities

• Perform account provisioning and setup for new and existing clients, including platform configuration, EDD mapping, lab configuration, and custom field verification
• Get locations and assets into the platform; manage location imports for cohort and one-off facility adds
• Support implementation tasks including client drive organization, historical data imports, and data clean-up
• Place and manage kit orders for water testing kits, pitcher filters, and filter replacements based on program timelines, exceedances, or PC direction
• Conduct bi-weekly lab SLA checks; confirm no missed reports and send summary to PC
• Pull and compile program metrics from internal platforms for PC program updates
• Track kit address and delivery issues; provide weekly issue lists to PC for client follow-up and kit resend approvals
• Manage communications outreach and compile outreach summary reviews
• Serve as the escalation point for CoC, EDD, and AR discrepancies surfaced by the Sampling Support team; review flagged items, make resolution decisions, and communicate corrections back to the appropriate party
• Step in to perform CoC, EDD, and AR review directly during high-volume periods or when Sampling Support capacity requires additional backup
• Review SLA check summaries provided by the Sampling Support team; identify gaps, initiate follow-up with labs, and escalate unresolved issues to the PC
• QA/QC sample plans as submitted; add flush or first draw samples as needed and update plan status
• Review facility sample plans after submission to PC; provide feedback for PC to relay to the facility
• Add and import facilities, both one-off and full cohort schedules
• Track and update the status of participating facilities in the program tracker
• Serve as the primary point of contact for the Sampling Support team: assign tasks, provide training resources, monitor completion, and manage escalations
• Maintain the ticket pipeline; assign tasks with clear SOWs and deadlines
• Clearly communicate task progress to PCs, following assignment guidelines and expectations
• Document touchpoint metrics through internal tools and flag client risks or issues to the PC promptly
• Use internal tools to generate reports and drive program timelines
• Assist with monthly invoicing data reviews for sampling programs
• Owns account provisioning, platform setup, inventory prep, and pre-CKO administration for new clients entering the S&D program (Onboarding Specialization)
• Owns oversight and management of the Sampling Support function: task assignment, training, quality monitoring, and capacity management (Support Team Specialization)
• Bridges the S&D delivery team and 120Water's Product and Engineering teams by routing client feedback, bug reports, and feature requests to ensure the delivery team's insights inform product development (Product Advocate Specialization)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level