Associate Professional (AP) - Residential Services

Covenant Case Management Services•Charlotte, NC

10d•$18 - $24•Hybrid

About The Position

Covenant Case Management Services (CCMS) is seeking a motivated, detail-oriented Associate Professional (AP) with a passion for intellectual and developmental disabilities (I/DD) to support our residential service lines. This includes Supported Living, Alternative Family Living (AFL), and the Long-Term Care Support (LTCS) framework. This entry-level role works in close partnership with a Qualified Professional (QP) under the strategic oversight of the Director of Residential. Designed as a growth pathway into a broader QP role with clearly defined milestones and supervision, you will expand caseload oversight, ensure seamless coordination across treatment teams, and uphold a high-quality "white-glove" experience for our families.

Requirements

0–2 years of experience in human services, I/DD support, or residential/AFL/Supportive Living environments preferred.
Strong organizational, communication, and teamwork abilities; high attention to detail; and readiness to develop rapidly under clinical supervision.
Reliable personal transportation for site visits, a smartphone, and dependable internet access.
Ability to assist with lifting up to 50 pounds as needed for client care tasks in a residential setting.
Master’s degree with under one (1) year of professional, post-graduate human services experience.
Bachelor’s degree in a relevant human services field paired with fewer than two (2) years of full-time, post-degree experience.
Bachelor’s degree in a non-human services discipline paired with under four (4) years of post-bachelor's professional human services experience.
Active NC RN license with less than four (4) years of experience supporting MH/DD/SA populations.
Must maintain a current, signed, annual supervision roadmap.

Nice To Haves

Entry-level welcome

Responsibilities

Collaborate with Legally Responsible Parties (LRP), treatment teams, intake, and onboarding staff to initiate services for members entering AFL or Supported Living.
Serve as the primary operational touchpoint during residential placement orientation, ensuring a welcoming family experience and a seamless handoff to the assigned QP.
Develop and deliver onboarding programs for families and residential providers to establish clear roles and communication channels from day one.
Connect with care managers to confirm accurate Individual Support Plan (ISP) start dates and align service initiation with physical housing move-in timelines.
Implement and manage daily schedules of residential services and living activities in collaboration with the QP and site leadership.
Maintain ongoing communication with care managers, DSPs, and home managers to align daily service delivery with the ISP and NC Innovations Waiver requirements.
Coordinate with the QP to integrate skill-building interventions (independent living skills, community integration) into members' daily routines.
Collect, organize, and enter residential data (daily shift notes, progress updates, ISP data points, behavior tracking) into internal systems.
Assist in completing residential service notes under supervision to ensure timely, accurate records matching NC DMH/DD/SAS standards.
Monitor field-level service adherence across LTCS, Supported Living, and AFL lines. Verify home-level certifications (CPR, First Aid, state modules) and audit routine safety drill records.
Support the preparation and execution of residential environment, safety, and functional assessments as directed by the QP.
Collect details from residential team members, families, and housing providers to inform assessments and ongoing ISP updates.
Assist in developing residential crisis protocols and behavioral support integrations.
Serve as an operational escalation point for residential and family concerns when the QP or clinical staff are temporarily unavailable.
Provide backup support to colleagues during peak periods, vacations, or absences to ensure operational continuity.
Maintain high standards of data integrity, confidentiality (HIPAA), and ethics. Engage constructively with teammates to foster a positive, growth-oriented culture.