Associate Product Owner

Highmark Health • Pittsburgh, PA

2d • Remote

About The Position

The Associate Product Owner works with business stakeholders, engineering leadership, and Scrum teams to help define, prioritize, and execute the product roadmap and backlog for an enterprise Chat Platform covering chat and IVA/IVR. The role bridges business needs and technical delivery by translating strategic goals into actionable features, managing scope and timelines, and partnering with Scrum Masters and Team Managers to support sprint execution across multi-channel customer experiences.

The successful candidate brings foundational knowledge of chat, IVR, conversational AI, system integrations, and cloud technologies to guide the team and support delivery. The position involves roadmap and stakeholder coordination, backlog management, Agile planning, technical guidance, impediment removal, and evaluation of multi-channel solutions.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or a closely related discipline.
• At least 2 years of experience in a Product Owner, Business Analyst, or Agile project delivery role in an IT or software development environment.
• Experience writing user stories, managing software backlogs, and participating in Agile/Scrum ceremonies.
• Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile tracking tools.
• Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations.
• Foundational awareness of cloud technologies and software development lifecycles (SDLC).
• Strong stakeholder management and written and verbal communication skills.
• Ability to balance competing priorities in a fast-paced environment.

Nice To Haves

• Experience with enterprise chat, IVR, contact center, or conversational AI platforms.
• Familiarity with cloud environments, particularly Google Cloud Platform (GCP).
• Background in health insurance or another heavily regulated industry.

Responsibilities

• Collaborate with business and technical stakeholders to define and refine the product roadmap, release timelines, feature scope, and functional design for chat and IVR channels.
• Maintain and groom the Chat Platform backlog, aligning it with strategic goals and platform enhancements.
• Work with Team Managers, Scrum Masters, and engineering teams to define sprint goals and plan upcoming iterations.
• Break down complex conversational AI initiatives into actionable user stories and technical requirements.
• Guide the development team by applying an understanding of business and technical details.
• Identify and remove blockers, assist with decision-making, and escalate risks or issues as appropriate.
• Use knowledge of chat platforms, IVR and voice conversational AI, system integrations, and cloud architectures to evaluate multi-channel solutions, validate designs, and support platform optimization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level