Associate, Product Operations

CHANEL • Fort Washington, MD

3d • Onsite

About The Position

CHANEL is looking for an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role will be a key member in our After-Sales team. This person will be responsible for assisting with the day-to-day After-Sales operations. The coordinator will be responsible for working with our client relations, quality, and workshop atelier on daily functions involving Product inspection, repair feasibility, repair organization, and repair quality control. Our ideal candidate will have 1-2 years of experience and passion for product and client services.

Requirements

• Minimum 1-2 years of related experience (operations, retail, client experience role)
• Excellent verbal and written communication skills
• Comfortable working in systems
• Proficiency in MS Office

Nice To Haves

• Bachelors degree

Responsibilities

• Create process improvements in the organization and segregation of repairs within the After-Sales space and workshop, implement process flows for stock and client reapairs to ensure lead times are sustained
• Manage accurate count of all items flowing in / out of the repair workshop daily
• Ensure finished repairs comply with CHANEL quality standards – work with Artisan managers on repairs that do not meet quality standards
• Perform admin functions related to outbound repairs, including system steps and photographing repairs
• Organize outbound repair shipments, partner with outbound logistics team on repair shipments, priority repairs
• Occassionally partner with Inventory Controller on cycle counts and physical inventory processes
• Identify process efficiencies with existing processes

Benefits

• Dedicated paid time off for wellbeing
• 2-week August Office Closure
• Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level