Associate Product Manager

Instem•Conshohocken, PA

5d•Hybrid

About The Position

The Associate Product Manager will understand customer needs in an assigned product area and shape the product backlog to support customer needs and commercial success. The role collaborates with the GLP study product management team on roadmap plans, works with customers and internal users to understand workflows and problems, and turns those into well-defined needs before solutions are specified. It also captures customer feedback and enhancement requests, assesses them against the backlog, defines success measures for features, evaluates results after release, and gathers competitor and market information for the Director of Product. The role owns the backlog for its assigned area by proposing release content and rationale, agreeing plans with the Director of Product, and working with development teams to deliver them. It provides first-line support to development, participates in release acceptance testing, collaborates across technology, operations, customer support, and commercial teams, and builds deep product knowledge. The Associate Product Manager may demonstrate product functionality to customers and colleagues and contribute to release notes, product documentation, and sales and marketing materials. The role reports to the Director of Product and must follow the Company’s Quality Management System, handling work securely, professionally, and diligently. The position is permanent and may be performed on a hybrid or remote basis, with reporting into an office in Pennsylvania or North Carolina. Hybrid workers are expected to work in the office two days per week. The company describes a flexible, high-performance culture in a global business of more than 400 people, with opportunities for development and contribution.

Requirements

Bachelor’s degree in life sciences or a related field.
Early-career experience in product management or a product-adjacent role, such as product owner, scientific software, or LIMS implementation.
Desire to work in new areas, with attention to detail and an ability to simplify.
Interest in product planning and management.
Knowledge of the software product development lifecycle.
Ability to present to small audiences.
Experience working with customers.

Nice To Haves

Experience in drug or device development-related fields, such as clinical or real-world research, pharmaceutical development, or scientific software.
Knowledge of regulatory requirements or standards in life sciences.

Responsibilities

Collaborate with the GLP study product management team in detailing roadmap plans.
Work with customers and internal users to understand workflows and problems and translate them into well-defined needs before solutions are specified.
Capture, organise, and track customer feedback and enhancement requests for the assigned area, assessing them against the backlog.
Define success measures for features and evaluate after release whether they were achieved.
Collect and summarise competitor and market information for the assigned area and share it with the Director of Product.
Understand the commercial goals for the assigned area and how backlog priorities support them.
Own the backlog for the assigned area by proposing release content and rationale, agreeing it with the Director of Product, and working with development to deliver it.
Provide the development team with first-line support for successful product delivery.
Participate in acceptance testing for each release.
Work with the technology team to support successful delivery of the assigned product area.
Work with operations, including customer support, to meet customer requirements for the assigned product area.
Support commercial activity as needed, including joining customer calls with guidance from the Director of Product.
Build deep knowledge of the product area and serve as a go-to source for colleagues, including demonstrating functionality to customers and internal teams.
Contribute to release notes, product documentation, and sales and marketing materials for the assigned area.
Adhere to the Company’s Quality Management System and handle work securely, professionally, and diligently.