Associate Product Manager
About The Position
Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 64 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
Requirements
- 0-2 years of experience (hands-on technical experience preferred)
- Experience or interest in working with electronic devices, sensors, or imaging technologies
- Interest in product management, business strategy, or market analysis
- Strong analytical thinking and problem-solving ability
- Ability to communicate technical concepts clearly
- Detail-oriented with a structured approach to troubleshooting
- Strong organizational and multitasking skills
- Interest in both technical and business aspects of products
Nice To Haves
- Familiarity with CRM or ticketing systems a plus
- Bachelor’s degree in engineering, physics or related technical field a Plus
Responsibilities
- Assist in managing products throughout the lifecycle, from development to post-market support
- Help define and refine product requirements based on technical and user needs across clinical and field environments
- Work with engineering teams to support feature development, system performance, and ruggedization needs
- Participate in product testing, validation, and performance evaluation (lab and real-world conditions)
- Support basic market and competitive analysis to understand product positioning
- Provide technical guidance to customers via phone, email and remote tools
- Support Service case management, including documentation and tracking
- Assist with order processing, returns, and service coordination when needed
- Maintain accurate records in CRM and service systems
- Support order tracking and backlog visibility to help ensure timely delivery and customer satisfaction
- Act as a bridge between customers, engineering and internal teams
- Share structured feedback to support product improvements
- Contribute to internal documentation, troubleshooting guides, and training materials
- Collaborate with commercial and operations teams to support product launches and customer success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
