Associate Product Manager

Neighborly Software

13d•Onsite

About The Position

Neighborly Software is seeking an Associate Product Manager (APM) to join their growing product team. This junior, generalist role is ideal for someone early in their Product Management career who is eager to contribute to the planning, execution, and optimization of products within Neighborly Software's platform. The APM will collaborate with other Product Managers to translate requirements and designs into actionable work for the engineering team by writing detailed tickets, clarifying edge cases, and ensuring timely delivery in a fast-paced SaaS environment. The role involves analyzing customer, market, competitive, operational, and business data to support product strategy, commercialization, portfolio decisions, and lifecycle management. The APM will gain exposure to new product development and innovation, participate in customer calls to understand pain points, and contribute to improving product benefits and value. This is a hands-on, execution-focused position emphasizing requirements scoping, ticket writing, and cross-functional coordination, offering an excellent opportunity to develop core PM skills.

Requirements

Bachelor's degree and 2 years of experience, or equivalent experience
1–2+ years of experience in product management, business analysis, or a related role; SaaS environment strongly preferred
Strong, clear written communication – able to turn a vague ask into a well-structured ticket
Comfort working in JIRA (or a similar tool) and Confluence, or a fast willingness to learn
Familiarity with AI tools like Claude or ChatGPT for research, drafting, and day-to-day productivity
Detail-oriented, with a bias toward digging into the specifics of how something should actually work
Comfortable operating in a fast-paced, deadline-driven delivery environment
Curious and coachable – genuinely motivated
Excelling in customer relationship management within product lifecycle
Able to navigate complex situations with strategic planning skills

Nice To Haves

Exposure to SaaS products or cloud-based technology platforms
Prior experience working on a product team, understanding basics of PRDs, vibe coding, requirements gathering and familiarity with PDLC
Basic familiarity with UX/design principles (e.g., reading and reviewing Figma files)
Familiarity with data tools such as SQL or Excel
Interest in government, nonprofit, or public-sector technology
Understanding or experience with federal funding, grants management, disaster recovery, affordable housing or other programs a plus.

Responsibilities

Partner with other Product Managers to break down features and initiatives into clear, actionable requirements
Coordinate cross-functional product initiatives and New Product Development activities by evaluating project status, identifying risks, and recommending solutions
Assess customer insights, customer feedback, market intelligence, and product-related issues to recommend corrective or improvement actions
Write detailed, engineering-ready tickets and user stories in JIRA – including acceptance criteria, edge cases, and supporting context
Translate approved designs into implementation-ready specs, flagging gaps or open questions before handoff to engineering
Maintain and groom the backlog alongside the Senior PM: prioritize, tag, and keep tickets current as scope evolves
Participate in sprint planning, backlog grooming, and stand-ups; help unblock engineering by answering clarifying questions quickly
Collaborate with design, engineering, QA, and customer-facing teams to keep requirements aligned and delivery on track
Support triage of customer-reported issues and feature requests, helping route and document them for the product team
Market, customer, and competitive analysis: Analyze market trends, customer feedback, competitive activity, customer adoption, and sales performance to identify opportunities, risks, and recommendations that inform product and portfolio decisions
Use AI tools (e.g., Claude) to speed up documentation, ticket drafting, and research – and help find opportunities to bring AI into the team's workflow
Track progress against sprint and release goals, flagging risks or blockers early
Document decisions, workflows, and product changes so the team has a clear, up-to-date record
Support departmental or organizational objectives by applying specialized skills and knowledge to specific tasks or projects with sound judgment, prioritization, and autonomy