Associate Product Manager

T-Mobile•Bellevue, WA

About The Position

The Assoc Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
Agile Methodology (Required)
Backlog Management (Required)
Business Acumen (Required)
Data Analysis (Required)
Market Research (Required)
Product Management (Required)
Stakeholder Management (Required)
Strategic Thinking (Required)
Technical Writing (Required)
User Experience (UX) (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

0-2 years of relevant Product Management experience in an agile software product development environment. (Preferred)

Responsibilities

Conducts research and analysis in order to help create and manage product vision and roadmap.
Participates in end user research to inform product prioritization.
Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
Assists with product presentations.
Conducts competitive product analysis.
Provides ad hoc information to management by creating special reports and analysis on request.
Participates in development of product feature set and positioning strategies.
Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
Develops and maintains current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicatess time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Create, manage, foster an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Helps generate and maintain dashboards and reports that track product health and success metrics.
Assists with maintaining and updating product backlog and priorities with partners.
Scopes and prioritizes activities based on business and customer impact.
Assists with beta and pilot programs with early-stage products and samples.
Assists in preparing product documents and product use cases to drive product activity.
Supports sales and marketing with the necessary product knowledge.
Assists in the development of adoption tools and training material.
Writes feature and user stories to capture requirements and translate product / platform strategy into consumable work for Dev teams.
Understands challenges and recommends trade-offs with the team.
Communicates defect status and response to leadership and impacted stakeholders until fully resolved.
Ensures defects are factored into regular backlog prioritization for resolution based on priority.
Helps prepare and drive product and experience demos.
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
Develops positive working relationships with Customer groups or Customer Representatives.
Develops industry knowledge by attending educational workshops.