Associate Product Manager

LanguageLine Solutions•Monterey, CA

7d•$60,000 - $70,400

About The Position

The Associate Product Manager supports Product Managers in defining product release requirements based on market problems and contributes product and market insights to go-to-market strategy. The role combines business and technical understanding with customer and market research, cross-functional communication, and a focus on meeting or exceeding product P&L commitments. The position contributes to the P&L for on-demand audio and video interpreting products serving business and direct-to-consumer markets, analyzing profitability and sales performance and collaborating with vendors, operations, and customer service to reduce expenses and improve efficiency. The Associate Product Manager supports on-demand interpreting products and emerging AI-powered solutions by translating customer, market, and operational needs into product requirements. The role evaluates AI products and platforms, applies responsible AI practices, and supports customers throughout the product lifecycle—from marketing and sales through usage, adoption, operations, and technical support. It also involves identifying market opportunities, validating and prioritizing customer problems, supporting sales and go-to-market plans, and representing products at industry events. The role is based at the Monterey, California headquarters office, with the stated salary range also covering U.S. remote hires. Travel of up to 10% is required. The work takes place in an open, collaborative environment with moderate noise levels. The role is full-time and reports to a Product Manager.

Requirements

At least 2 years of experience in marketing, product development, sales, or product management.
High drive for customer satisfaction and delivering results.
Passion for building products and supporting customer success.
Track record of using qualitative and quantitative data to prioritize and guide decisions.
Proficiency with productivity applications such as Microsoft Office and Project or Basecamp.
Ability to analyze product, usage, and operational data using tools such as Elastic, Tableau, or Excel to identify trends, measure outcomes, and support product recommendations.
Comfort using collaboration and CRM tools such as Microsoft Teams, Salesforce, and Slack.
Strong analytical and synthesis skills, including the ability to turn large amounts of data into actionable information.
Curiosity and comfort holding professional conversations with target buyers and users.
Experience working with AI products, AI platforms, or AI-enabled workflows, including evaluating practical use cases and translating them into product requirements.
Demonstrated ability to use AI tools ethically and responsibly to improve processes, workflows, and decision-making.
Strong writing and public speaking skills.
Excellent people and management skills for interacting with staff, colleagues, cross-functional teams, and third parties.
Ability to identify multiple solutions and determine the best one for the situation.
Excellent business judgment and a practical approach to getting things done.
Bachelor’s degree in Business, Computer Science, or a related field from an accredited college or university, or equivalent business experience.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Subject-matter expertise or industry experience.
Technical aptitude and interest in emerging technologies to identify effective client solutions.
Experience supporting or managing an AI-enabled product or platform.

Responsibilities

Support Product Managers in defining product release requirements based on market problems.
Provide product and market insights to support go-to-market strategy.
Contribute to P&L responsibility for on-demand audio and video interpreting products for business and direct-to-consumer markets.
Analyze and optimize product profitability and sales success; collaborate with vendors, operations, and customer service to reduce expenses and improve efficiency.
Translate customer, market, and operational needs into clear requirements for on-demand interpreting products and emerging AI-powered solutions.
Evaluate AI products, platforms, and capabilities for opportunities to improve data analysis, customer experience, operational efficiency, and product performance.
Apply ethical and responsible AI practices while protecting customer trust, privacy, quality, and compliance.
Support customers throughout the product lifecycle, including marketing, sales, usage, growth, adoption, operations, and technical support.
Collaborate with vendor partners to evaluate products and create mutually beneficial experiences for shared clients.
Discover, validate, and prioritize problems from existing and prospective customers for handoff to the product development team.
Identify new market opportunities by leveraging the company’s distinctive competence.
Assist in defining and sizing market segments.
Conduct win/loss analysis.
Partner with sales teams to sell products and grow revenue profitably.
Represent the company as a market expert at trade shows, industry events, and webinars.
Support final marketing and go-to-market plans.
Help train sales, implementation, and customer service teams on product enhancements.
Provide product expertise for company initiatives and other projects.
Develop knowledge of competitive products and contribute to analysis of competitive strengths and weaknesses.
Perform other duties and responsibilities as required.