Associate Product Manager, Field Services
About The Position
Are you an experienced professional who can work as a liaison between operations/business units and IT partners? Do you have experience in leading the analysis of system applications to identify and document complex business and technical requirements per the needs of the business? Are you well-spoken and do you have polished, written communication skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual such as you. Now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
Requirements
- High School diploma or equivalent required.
- Ten or more years of relevant IT Business Analyst work experience.
- Proven customer service skills.
- Must be able to use and have advanced computer skills and be proficient with Microsoft software products.
- Exceptional problem solving skills, listening skills and have a strong attention to detail
- Experience with all aspects of the Software Development Lifecycle; knowledge of successful software development methodologies and best practices
- Excellent project management and time management skills
- Demonstrated ability to create and maintain large sets of documentation
- Works well independently and apt at managing multiple competing demands/priorities.
- Excels in a fast paced environment with constant change
Nice To Haves
- Bachelor’s Degree in Computer Science, Information Systems preferred.
- Practical work experience within mortgage industry and/or a vendor management service company a plus.
Responsibilities
- Represent on behalf of business owners and partner with IT on enhancements, defect remediation prioritization and escalations for AssetShield and related integrations
- Build relationships with business leaders across all functional areas to understand business objectives and priorities and to collaboratively develop supporting technology improvement initiatives.
- Identify functional definitions of the system, complete with workflow; impacts to existing applications; and navigation.
- Gather/prepare detailed requirements and design specifications for preliminary user interface mockups/visual models/charts/flow diagrams/other specification components using interviews, document analysis and business process descriptions.
- Manage and obtain business sign off/approval on Business Requirement Documents.
- Conducts Gap Analysis sessions with Development and QA to support the formal handoff of requirements.
- Create/maintain a high-level project plan that rracks completion and delivery of all IT milestones, including development, quality assurance, documentation and deployment
- Develop/Implement/Document user acceptance testing routines.
- Support smoke testing for production deployements and outage remediation as needed
- Work independently with users to define concepts.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
