Associate Product Development Manager | Customs

C.H. Robinson•Long Beach, CA

19h•Hybrid

About The Position

C.H. Robinson is hiring an Associate Customs Product Development Manager to help support and grow our global customs product with a strong focus on the U.S. and Canada. In this role, you will partner with a high‑performing product development team to drive growth in core markets while building deep customs and product expertise. You will blend product knowledge, pricing analytics, commercial enablement, and content creation to make a complex product easier for our internal network to understand and sell. This is a great opportunity that will allow you to help us deliver industry‑leading go‑to‑market content that strengthens our brand and accelerates commercial impact. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

Requirements

Bachelor’s degree from an accredited college or university
Minimum of 2 years of experience in customs brokerage, trade compliance, or customs product operations

Nice To Haves

Certified Customs Specialist and/or Licensed U.S. Customs Broker
Proficiency in office suite skills, communications experience, and data analysis
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to collaborate effectively across teams in a dynamic, fast-paced environment
Knowledge of logistics, trade lane development, and supply chain operations
Experience in sales support or customer engagement within the freight forwarding industry
Ability to influence stakeholders and drive process improvements
Values a diverse and inclusive work environment

Responsibilities

Develop subject matter expertise across U.S. and Canadian customs products to support commercial and product initiatives
Serve as a customs subject matter expert for new business pursuits, customer engagements, and solution positioning
Deliver internal and external technology demos showcasing customs tools and capabilities
Create engaging enablement content including blogs, web content, product updates, and internal resource pages
Lead market update calls and recurring internal product update sessions for commercial teams
Drive awareness of product enhancements, focus areas, selling strategies, and value differentiation
Help shape and communicate C.H. Robinson’s customs value story through customer‑facing walkthroughs and messaging
Contribute to internal and external thought leadership including trade updates and product promotions
Analyze large datasets to inform pricing strategy, identify trends, and support opportunity and RFP pricing
Maintain and enhance SharePoint‑based landing pages, content libraries, toolkits, and sales enablement resources

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities