associate manager, Customs and Trade

Starbucks Coffee Company•Seattle, WA

9h•Hybrid

About The Position

From the beginning, Starbucks set out to be a different kind of company—one that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Our team vision is to maintain a dynamic place for our partners to unlock strategic value and ensure compliance that enables business success. World class global brands are not built on products and services alone. They are built on the experience, behaviors, and wisdom of exceptionally talented people. This role will require you to be both exceptional and talented. As an associate manager of Customs and Trade, you will be responsible for the ongoing maintenance and continuous improvement of our trade compliance program, ensuring it reflects the standards of a highly respected global brand. You will analyze complex trade processes and recommend improvements to their design, effectiveness, and implementation in a fast-paced, dynamic business environment.

Requirements

5–10 years of customs compliance experience in industry, customs brokerage, or customs agency roles, with strong knowledge of U.S. Customs regulations and cross-border processes.
3–5 years of customs compliance experience supporting global markets such as Asia, Europe, or Latin America.
3–5 years of experience working in a recurring process or team-based environment.
Bachelor’s degree preferred.
U.S. Customs Broker License (or international equivalent) preferred or active candidate.

Nice To Haves

People management experience preferred (1–5 years).
Experience using a global trade management system.
Experience with Oracle ERP systems preferred.
Advanced proficiency in Microsoft Office, reporting tools, and customs/trade software.
Advanced degree or professional certifications preferred (CPA, ARM, CRM, BPMP, CQPA, CBPP, Six Sigma).
Degree in accounting, risk management, supply chain, international trade, or related experience.
Experience with COSO internal controls, audits, and accounting principles.
Strong data analysis, reconciliation, and data quality skills.
Experience developing workflow processes and policy guidelines.
Cross-functional process integration and mapping experience.
Ability to explain complex trade issues to non-technical audiences.
Exceptional attention to detail and organizational skills.
Experience designing analytical models, reports, and decision-support tools.
International supply chain knowledge.
International living or work experience.
Strong knowledge of U.S. trade regulations (19 CFR, 15 CFR, HTS, FTAs, drawback, valuation, classification, EAR, FCPA, FTR).
Knowledge of Canadian import/export regulations.
Fluency in additional languages preferred.
Advanced skills in Excel, PowerPoint, Visio, Oracle EBS, Miro, and related tools.

Responsibilities

Provide expertise on tariff classification, tariff reengineering, entry review, broker processes, and other customs compliance activities.
Lead and/or support the development and implementation of global customs standards.
Provide oversight to customs staff, including training and development.
Support the design of effective risk assessment and audit strategies.
Identify customs risk areas and recommend process improvements.
Act as a subject matter expert on customs audits, prior disclosures, and corrective actions.
Monitor changes in customs regulations and oversee implementation of new requirements.
Ensure timely filing of customs declarations and post-entry adjustments.
Manage customs broker performance and update SOPs as needed.
Support preferential duty programs, including free trade agreements and duty drawbacks.
Build strong cross-functional partnerships across the business.
Communicate customs requirements with internal stakeholders and external partners.
Develop and maintain financial and operational controls related to customs activities.
Document and design business processes using standard methodologies.
Research and integrate external best practices into team processes.