Associate Product Designer

TrueLoyal•San Antonio, TX

1d•Onsite

About The Position

TrueLoyal is looking for an Associate Product Designer to own design and management for one of their two flagship product surfaces: UGC & Community or Loyalty Platform. This role is described as an apprenticeship in consumer product design at enterprise scale, where the designer will learn to translate customer conversations into shipped product, design for both admin operators and end consumers, and ship AI-native product alongside engineers. The work will be visible to tens of millions of users within the first month. This is a fully in-office role, Monday through Friday, at the Scaleworks office in Downtown San Antonio. The designer will report directly to and be personally coached by the VP of Product.

Requirements

0-2 years of experience in product design, UX, or interaction design (internships, freelance, and capstone projects count).
A portfolio of student work, internship work, or personal projects that shows design thinking and visual craft.
Working fluency in Figma.
Comfort prototyping interactions, not just static screens.
Daily use of AI tools like Claude, ChatGPT, Cursor, v0, Claude Design, Figma AI, or similar in design workflow.
Strong written communication skills.
Authorization to work in the United States.

Nice To Haves

Comfort prototyping in code is a plus.
For the UGC seat: a social media native who lives on TikTok and Instagram, understands creator and community dynamics, and can articulate why one social product feels different from another. Running a community yourself (Discord server, club, creator collective) is a strong plus.
For the Loyalty seat: a love of game economics, gamification, progression systems, behavioral incentives, and the mechanics that make people keep coming back. Having designed a gamification or economic system that you can talk about is a strong plus.

Responsibilities

Own design across the assigned product surface (UGC or Loyalty), including the admin console, the member-facing experience, and the visual system.
Sit in on customer calls with brand operators, turn raw conversations into design input, using AI tooling as an accelerant.
Build wireframes, hi-fi mocks, and working prototypes in Figma, v0, Claude Design, or Figma AI.
Work directly with engineers through delivery, run design QA on staging, file bug reports, and partner on fixes before release.
Contribute to the visual language and component library used across the Advocacy or Loyalty surface.
Help maintain product documentation, write release notes, and support Customer Success with enablement materials.
Treat the product with a mission critical mindset and learn how the team supports customers when issues arise.
Help build and maintain the backlog for the assigned surface; size and sequence design work in partnership with the VP of Product & Product Owner, and make the case for what ships next and what waits.