Associate, Portfolio Management
About The Position
Annaly, through its wholly owned subsidiary Onslow Bay Financial, is seeking a Portfolio Management Associate to oversee mortgage servicing rights (MSR) assets and subservicers. The role supports the ownership and management of investment assets and reports to the Director of Portfolio Management. It is suited to a talented, highly motivated individual seeking to expand or begin a career in mortgage banking, with the ability to undertake complex tasks, learn quickly, and apply new knowledge in a collaborative environment. The Associate oversees subservicer performance, compliance, capacity, reporting, customer complaints, and default management practices. The role works with internal teams, including Financial Operations, and prepares weekly and monthly reporting packages related to portfolio performance.
Requirements
- Bachelor’s degree or relevant work experience.
- 3–10 years of experience in mortgage servicing.
- Exceptional organizational skills and keen attention to detail.
- Ability to analyze large amounts of data and identify trends or anomalies.
- Willingness to work on-site in Dallas, Texas, three days a week.
- Willingness to submit to a background investigation.
- Unrestricted authorization to work in the United States.
- Willingness to work additional hours as needed to complete deadline-driven projects.
Nice To Haves
- Experience working in a collaborative environment.
- Knowledge of data structures and SQL query construction.
Responsibilities
- Conduct monthly subservicer audits and reviews to ensure compliance with established policies and procedures.
- Identify process gaps, trends, or deficiencies and recommend effective corrective solutions.
- Ensure compliance with GSE performance standards and that subservicers have adequate controls to meet or exceed performance targets.
- Establish performance targets that support best-in-class portfolio performance.
- Manage subservicer capacity to ensure adequate staffing for business goals.
- Work with the Financial Operations team to reconcile advances and fees.
- Maintain strong default management practices for the firm and subservicers, including collection strategies, loss mitigation, bankruptcy management, foreclosure timeline management, escrow management, property inspections, and real estate-owned liquidation where applicable.
- Ensure investor reporting and accounting accuracy.
- Ensure claims management is effective and recovers all available dollars for investors and the firm.
- Ensure compliance with call-center metrics, including average speed to answer, abandonment rate, call hold times, resolution rates, average hold time, and average talk times.
- Ensure compliance with regulatory requirements, including CFPB requirements.
- Manage customer complaints for the firm.
- Work closely with internal teams to help meet corporate goals.
- Prepare weekly and monthly reporting packages relating to portfolio performance by subservicer, portfolio, and other relevant categories.
- Independently manage multiple projects, deadlines, and deliverables.
- Communicate project and initiative progress and results to Senior Management, both verbally and in writing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
