R-585436 Personal Banker – Petersburg Branch | Monday-Friday

Wells Fargo & Company•Petersburg, AK

4d•$21 - $30•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer, Small & Business Banking division. The role focuses on delivering an exceptional customer experience by building relationships, understanding customer needs, and connecting customers with appropriate banking products, services, and digital solutions. The banker assists with basic account openings, service requests, and credit applications, and refers customers to other bankers or partners when appropriate. This SAFE position involves customer contact and may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment is contingent on meeting applicable SAFE Mortgage Licensing Act and related regulatory requirements, including registration and background standards. Loan Originator responsibilities also require meeting applicable Consumer Financial Protection Bureau qualifications and Wells Fargo policies. The position is based at the Petersburg Branch in Petersburg, Alaska. The listed schedule is Monday through Friday, although the schedule may include most Saturdays. The role also includes cash drawer maintenance, cash handling, balancing, and service-related tasks as needed. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that may include most Saturdays.
Must obtain SAFE registration at the time of employment and meet applicable ongoing regulatory requirements.
Loan Originator positions must meet applicable financial responsibility, character, general financial fitness, and criminal background standards, and comply with related Wells Fargo policies.
Not eligible for visa sponsorship.

Nice To Haves

Customer-service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and explain the value of mobile banking.
Ability to offer introductions to additional team members to help customers succeed financially.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and offer appropriate products, services, and digital solutions to support customers’ financial success.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services and connect them to customers’ needs.
Interact with customers to demonstrate care and build relationships.
Provide customers with appropriate options for bank products and services.
Refer customers’ financial needs to other bankers and partners as needed.
Maintain a cash drawer and perform cash handling and balancing.
Complete service-related tasks as needed.
Follow applicable risk programs, Wells Fargo policies and procedures, and regulatory requirements; escalate and remediate issues appropriately.