R-585436 Personal Banker – Petersburg Branch | Monday-Friday

Wells Fargo Bank•Petersburg, AK

2d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) in its National Branch Network within the Consumer, Small & Business Banking division. The role focuses on delivering an exceptional customer experience by building relationships, understanding customer needs, and connecting customers with appropriate bank products, services, and digital solutions. The position includes assisting with basic account openings, service requests, and credit applications, and referring customers to other bankers and partners when appropriate. This SAFE position involves customer contact and may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment requires SAFE registration and compliance with applicable mortgage licensing and Loan Originator requirements. Ongoing employment is contingent on meeting regulatory requirements, including background and financial responsibility standards. The position also involves maintaining a cash drawer, handling and balancing cash, and completing service-related tasks. The role is based at the Petersburg branch in Petersburg, Alaska, and is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Must obtain SAFE registration at the time of employment and meet applicable SAFE and Loan Originator regulatory requirements.
Must meet ongoing regulatory requirements, including applicable background, character, and financial responsibility standards.

Nice To Haves

Customer-service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and the value of mobile banking options.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and recommend appropriate products, services, and digital solutions.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop an understanding of bank products and services and connect them to customer needs.
Demonstrate care and build relationships while interacting with customers.
Provide customers with appropriate options for bank products and services.
Refer customers’ financial needs to other bankers and partners as needed.
Maintain a cash drawer and handle and balance cash.
Complete service-related tasks as needed.
Follow applicable policies, procedures, and regulations, and fulfill risk and compliance obligations.
Escalate and remediate issues in a timely and effective manner.