Bilingual Personal Banker South Mountain

Wells Fargo•Asheville, NC

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network in the Consumer Banking and Lending division. The role focuses on delivering an exceptional customer experience by building relationships, understanding customers’ needs, and connecting them with appropriate banking products, services, and digital solutions. The banker assists with basic account openings, service requests, and credit applications, and refers customers to other bankers and partners when needed. This SAFE position involves customer contact and may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment requires compliance with the S.A.F.E. Mortgage Licensing Act and related regulations, SAFE registration, and applicable Loan Originator requirements. The position also involves cash drawer maintenance, cash handling and balancing, and service-related tasks. Work schedules may include most Saturdays. Candidates must pass a required language assessment, and the role is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that may include most Saturdays.
Must take and pass the required language assessment.
Must obtain SAFE registration at the time of employment and meet applicable Loan Originator qualification and ongoing regulatory requirements.
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through outreach by phone or email.
Ability to educate customers about technology and the value of mobile banking options.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with customers and team members with integrity and professionalism.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and offer appropriate products, services, and digital solutions to support customers’ financial success.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop an understanding of bank products and services to connect them to customers’ needs.
Interact with customers to demonstrate care and build relationships.
Present appropriate bank product and service options to customers.
Refer customers’ financial needs to other bankers and partners as appropriate.
Maintain a cash drawer and handle and balance cash.
Complete service-related tasks as needed.
Follow applicable risk programs, policies, procedures, and regulatory requirements; escalate and remediate issues as appropriate.