Bilingual Personal Banker South Mountain

Wells Fargo Bank•Asheville, NC

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The role helps deliver an exceptional customer experience by building relationships, understanding customers’ needs, and connecting them with appropriate bank products, services, and digital solutions. The banker assists with basic account-opening requests, service requests, and credit applications, and refers customers to other bankers and partners when appropriate. The role also includes cash drawer maintenance, cash handling and balancing, and other service-related tasks. This position has customer contact and may involve offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment requires SAFE registration and compliance with the S.A.F.E. Mortgage Licensing Act and related regulations. Loan Originator duties also require meeting applicable Consumer Financial Protection Bureau qualification standards and Wells Fargo policies. Continued employment is contingent on meeting regulatory requirements, including background and other screenings as applicable. Candidates must pass a required language assessment and be able to work a schedule that may include most Saturdays. Visa sponsorship is not available.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Bilingual speaking and listening proficiency in Spanish and English.
Pass the required language assessment.
Ability to work a schedule that may include most Saturdays.
SAFE registration is required at the time of employment.
Meet applicable Loan Originator qualification requirements, including standards relating to financial responsibility, character, financial fitness, and criminal background.
Meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

Customer-service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers by phone or email.
Ability to educate customers about technology and the value of mobile banking.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with others on a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and offer appropriate products, services, and digital solutions.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services to connect them to customers’ needs.
Interact with customers to demonstrate care and build relationships.
Provide customers with appropriate options for bank products and services.
Refer customers’ financial needs to other bankers and partners as appropriate.
Maintain a cash drawer and handle and balance cash.
Complete service-related tasks as needed.
Follow applicable policies, procedures, regulations, and risk and compliance requirements; escalate and remediate issues appropriately.