Associate People Operations Business Partner

Knix

7d • Hybrid

About The Position

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for all. We are looking for an Associate HR Business Partner who will support Western Canada and is energized by supporting high-performing, people-first retail teams. In this role, you will work closely with District Managers, store leaders and hourly team members to support day-to-day HR needs while helping scale initiatives that keep pace with a fast-moving retail environment. You will support the full employee lifecycle across our stores by delivering HR programs, coaching leaders, addressing employee concerns, supporting onboarding and development, and ensuring a consistent and positive experience for our retail teams. Key focus areas include performance and coaching, employee relations, staffing and workforce planning, HR program deployment, retail compliance and employee engagement. As a core member of the People Team, you will partner with Retail Operations, People Operations, and Talent Acquisition to drive business goals while ensuring our retail employees feel supported, empowered, and set up for success every day.

Requirements

• Bachelor’s Degree in Human Resources, Business, or an equivalent combination of education and experience.
• Minimum of 3 years of HR experience, with at least 1–2 years supporting retail or hourly employee groups.
• Strong understanding of employment legislation in Canada (multi-jurisdiction experience is an asset).
• Experience supporting employee relations, store-level coaching, onboarding, performance conversations, and HR program delivery.
• Proven ability to work independently, manage multiple priorities, and maintain confidentiality.
• Comfortable working in a fast-paced retail environment with agility, resilience, and a continuous improvement mindset.
• Solid foundational knowledge of HR practices including performance management, employee relations, engagement, workforce planning, and change management.

Nice To Haves

• CHRP/CHRL designation (or in progress) is an asset.

Responsibilities

• Serve as the primary People partner for assigned retail stores, building trusted relationships with District Managers, store leaders, and team members.
• Coach and support retail leaders across performance management, delivering feedback, communication skills, employee development, team dynamics, and day to day people decisions.
• Support employee relations matters including conflict resolution, policy interpretation, performance concerns, and workplace issues, escalating more complex or higher risk matters when appropriate.
• Support investigations and maintain clear and appropriate documentation.
• Help ensure employment practices across assigned stores comply with applicable legislation and align with Knix policies and practices.
• Partner with Retail leaders on retention, development, and talent movement across the retail network.
• Partner with Talent Acquisition and Retail Operations to support hiring, onboarding, and integration of retail team members.
• Deliver People, learning, performance, engagement, feedback, and recognition programs across stores, helping ensure they are practical and accessible for our retail teams.
• Gather feedback from stores and bring forward themes, opportunities, and recommendations that can strengthen People programs and the broader retail employee experience.
• Use workforce data, employee feedback, and store trends to identify patterns and opportunities across areas such as turnover, retention, attendance, engagement, and staffing.
• Partner with fellow Business Partners and the broader People Team to create consistency across stores while recognizing the unique needs of different teams and markets.
• Support organizational changes and People initiatives by helping leaders communicate effectively and navigate their teams through change.

Benefits

• Extended health and dental plans from your first day for permanent full-time employees.
• Mental health support through Employee Assistance Programs via Dialogue (virtual coaching, therapy, and counseling).
• Paid Parental Leave plan (tops up salary to 80% for eligible permanent, full-time employees).
• RRSP matching program for permanent full-time team members.
• 50% discount on Knix products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level