Associate Payment Operations Analyst
About The Position
The Payment Operations team is part of the broader Payments & Strategic Partnerships Team and ensures payments are processed securely, accurately, and timely, while balancing customer experience, growth, and compliance. As a Payment Operations Analyst, Assoc, you will play a key role in supporting both payment operations and legal operations workflows that protect BILL, our customers, and our partners. This role is responsible for executing high-accuracy operational processes, including payment exception handling and legal request processing such as liens, garnishments, bankruptcies, subpoenas, data pulls, and other legal inquiries. You will work both independently and cross-functionally with Legal, Compliance, Risk, Support, and Operations teams to ensure requests are handled within service levels, in accordance with policy, and with strong attention to detail.
Requirements
- Availability for flexible work hours, including early mornings and late evenings
Nice To Haves
- Experience in payments, legal operations, financial services operations, or back-office support functions
- Familiarity with processing liens, garnishments, bankruptcy notifications, subpoenas, legal holds, or similar request types
- Experience with Google Workspace (formerly G Suite) and/or Microsoft Office
Responsibilities
- Process and manage legal operations workflows including liens, garnishments, bankruptcies, subpoenas, levies, data pulls, and other legal inquiries in accordance with internal procedures and regulatory requirements
- Review, validate, and complete payment and legal requests with a high degree of accuracy, ensuring appropriate documentation, tracking, and timely resolution
- Partner with Legal, Compliance, Risk, Support, and other cross-functional teams to research requests, resolve exceptions, and support escalations
- Maintain detailed case records, audit trails, and supporting documentation for legal and operational activities
- Investigate payment exceptions and account-related issues, identify root causes, and take action to resolve or escalate them appropriately
- Monitor queues and service levels to ensure time-sensitive legal requests and payment operations tasks are completed within required deadlines
- Perform data pulls and account research to support internal reviews, external requests, audits, and reporting needs
- Ability to exercise sound judgment when handling sensitive customer and legal matters
- Identify process gaps and recommend improvements that increase control, efficiency, accuracy, and scalability across payment and legal operations workflows
Benefits
- medical
- dental
- vision
- life and disability insurance
- 401(k) retirement plan
- flexible spending & health savings account
- paid holidays
- paid time off
- other company benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
