Associate Patient Services Specialist

Providence • Petaluma, CA

4d • Onsite

About The Position

Performs all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/pre-certification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and respectful manner to promote sacred encounters. Age-Related Competencies: Ability to work with patients of all ages and explain payer benefits. Patient may require voice elevation, repetitive information and require understanding acknowledgment. Providence caregivers are not simply valued – they’re invaluable. Join our team at NorCal HealthConnect and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 1 year of experience in a healthcare or customer service setting with proven customer service skills.

Nice To Haves

• Coursework/Training and Some college and/or certificate courses.
• Experience in hospital registration or healthcare setting.
• Experience utilizing medical terminology in job setting and a basic understanding of insurance requirements.
• Experience with MEDITECH/A4 system.

Responsibilities

• Performs all registration functions for patients.
• Collects accurate demographic information.
• Verifies insurance benefits and eligibility.
• Obtains authorization/pre-certification for services provided.
• Collects patient liability prior to or at the time of service.
• Greets and serves patients in a professional, friendly, and respectful manner to promote sacred encounters.
• Ability to work with patients of all ages and explain payer benefits.
• Ability to work with patients who may require voice elevation, repetitive information and require understanding acknowledgment.

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree