Assoc Patient Service Spec

Vanderbilt University Medical Center•Franklin, TN

1d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking an Associate Patient Service Specialist to provide service to patients before, during, or after appointments with minimal guidance. This role facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. The specialist will navigate complex patients, including scheduling with multiple services or coordinating with outside facilities or providers. VUMC is committed to an environment where everyone has the chance to thrive and where uniqueness is sought and celebrated, fostering a sense of purpose and pride in work that aims to change the world.

Requirements

High School Diploma or GED
Relevant Work Experience
Less than 1 year of experience
Proficiently performs all Associate Patient Service Specialist job responsibilities.
Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Novice): The ability to receive and record patient information.
Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology.
Appointment & Procedural Scheduling (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and are ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
Performs all Associate Patient Service Specialist job responsibilities.
Provides guidance to entry-level co-workers.