Associate Patient Service Specialist PRN - Brentwood Walk-In Clinic

Vanderbilt University Medical Center•Brentwood, TN

6d•Onsite

About The Position

Vanderbilt Health is the region's largest comprehensive academic health system, comprising eight hospitals and over 180 clinics. We are dedicated to providing world-class care, advancing medicine through patient care, education, and research, and fostering a collaborative and supportive community. We are committed to creating an environment where talented, compassionate individuals can unite to deliver advanced care to our regional neighbors. The Vanderbilt Health Walk-In Clinics offer convenient, high-quality urgent care for non-life-threatening illnesses and injuries requiring prompt attention. Our clinics are staffed by a highly trained team of board-certified physicians, physician assistants, and nurse practitioners, equipped to diagnose and treat a wide range of conditions. Open seven days a week with extended hours, these clinics provide accessible care across Middle Tennessee, offering on-site diagnostic testing and treatment options such as X-rays, EKGs, lab testing, physical exams, vaccinations, and more. Patients benefit from seamless access to follow-up care within Vanderbilt Health's extensive network.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Has basic job knowledge of systems and procedures that are common to own job.
Individually contributes to the team.
High School Diploma or GED

Responsibilities

Conducts patient check-in and check-out.
Schedules appointments through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Ensures point of service collections.
Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.
Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
Follows a well-established process to solve routine problems where solutions are clearly prescribed.
Serves others with compassion, investing time to understand the problems and needs of others and how to provide excellent service.
Solves routine problems and raises proper concerns in a timely manner.
Listens carefully to understand issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision-making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.