Associate Patient Care Coordinator

UnitedHealth Group • Rhinebeck, NY

10d • $16 - $29 • Hybrid

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Rhinebeck, NY. Optum is a clinician-led care organization focused on improving healthcare. As part of the Optum Care Delivery team, you will contribute to making healthcare better for everyone, with the support of a global organization. The role involves completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The Associate Patient Care Coordinator will support the team in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare experience
• Ability to travel 25% to other offices as needed for coverage

Nice To Haves

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of medical terms
• Bilingual in English and Spanish
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Arrives patients on the computer for scheduled appointment
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming and outgoing phone calls in a courteous and prompt manner; directs calls and takes messages, ability to make confirmation calls
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Schedules patients for future appointments
• Assists therapists with paperwork needed for pre-certification of therapy visits
• Confirms new patient appointments for the next day
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call show
• Ability to use an electronic health record (EPIC)
• Effectively executes time management by notifying the provider team of the patient’s arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts.
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
• Completes clinic reports and administrative duties to ensure exceptional patient care.
• Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
• Opens or closes the clinic facility.
• Performs related work as required

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• incentive and recognition programs
• equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED