Associate Patient Care Coordinator

UnitedHealth Group•Bedford, TX

43d•$16 - $29•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

High School Diploma/GED
1+ years of customer service experience with strong communications both in person and via phone
Basic level of proficiency with Microsoft applications

Responsibilities

Greets patients as they arrive and manage appropriate standard wait times
Complete check-in and check-out tasks to include insurance verification, complete preauthorization and/or precertification of procedures and copy required documents
Collects co-payments, co-insurance, deductibles and issues receipts
Manages cashier box and daily deposits according to company policies
Processes walk-in patients and visitors
Answers phones and schedules appointments
Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
Establish and maintain effective working relationships with patients, employees and the public
Performs all other related duties as assigned