Per Diem Associate Patient Care Coordinator

UnitedHealth Group•Mukwonago, WI

7d•$16 - $29•Onsite

About The Position

This position is a Per Diem Associate Patient Care Coordinator, supporting patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing, for campuses within Hospital and Medical Group departments. Employees are required to work 2 shifts per pay period. Our office is located at 240 Maple Ave., Mukwonago, WI. We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

High School Diploma/GED
2+ years of customer service experience in a medical/healthcare environment
Basic level of proficiency with Microsoft Office products
Ability to work on a per diem basis within a variety of shifts to support a 24-hour operation (generally about 1 shift per week)
Ability to commute to 240 Maple Ave, Mukwonago, WI
Must be 18 years of age OR older
Access to reliable transportation and valid US driver’s license

Nice To Haves

Experience with electronic medical records system
Experience in a medical office
Knowledge of medical terminology
Ability to handle emergency/high pressure situations
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments

Responsibilities

Complete patient registration, verify demographics/insurance, and maintain accurate patient records.
Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met.
Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs.
Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies.
Route patient concerns, refill requests, and other clinical communications to the appropriate care team.
Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR.
Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations.
Utilize EMR and other required systems and applications to support patient access and operational workflows.
Maintain an organized reception area, monitor patient flow, and support a positive patient experience.