Associate Patient Care Coordinator

UnitedHealth Group • Albuquerque, NM

44d • $16 - $29 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma/GED
• 1+ year of customer service
• 6+ months of experience with medical terminology
• Basic level of experience with MS Office

Nice To Haves

• 1+ years of experience with electronic health records
• 1+ years of related healthcare experience, including scheduling experience
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology
• Bilingual (English /Spanish)
• Ability to work independently and as a team, and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients.
• Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit.
• Manage No-show list.
• Schedules wait list, follow-up, x-ray, referral appointments.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Responsible for obtaining “expert” level knowledge of the inter-workings of various insurance plans and staying abreast of insurance plans in the process of being added, deleted or changed.
• Collection of co-pays, co-insurance, self-pay, fee-for-service, and payment on account.
• May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures.
• Work TES charge entry edits.
• Adheres to policies, procedures and regulations to ensure patient safety and regulations.
• May attend departmental meetings and provide constructive recommendations for areas improvement.
• Other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED