Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Wantagh, NY. Optum is a clinician-led care organization focused on improving healthcare. As part of the Optum Care Delivery team, you will contribute to making healthcare better for everyone, supported by the resources of a global organization. The role offers the opportunity to advance community health and contribute new practice ideas. Optum Pediatric Urgent Care of Wantagh is looking for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join their team. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The position supports the team in meeting financial, clinical, and service goals.
Requirements
- High School Diploma or GED
- 1+ years of computer proficiency experience (be able to work with multiple monitors at one time)
- 1+ years of customer service or healthcare related experience
- Ability to travel to other offices if needed for coverage
- Ability to be cross trained as a medical assistant
Nice To Haves
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Knowledge of insurance carriers and managed care plans
- Bilingual English and Spanish
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greets patients, family members and guests with a friendly smile
- Assists patients with signing in and completing registration
- Schedule appointments for new or established patients
- Follow the payment Security policy and procedures according to Optum Medical guidelines
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Obtain referrals
- Enters and scans patient’s demographic and insurance information into Epic
- Verifies insurance eligibility and benefit information; informs patients of insurance benefits
- Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
- Sends patient records to primary care physician
- Ability to be cross trained as a medical assistant
- Assists with other tasks as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
